Esther Oyetunji

Conduct detailed client consultations to assess skin concerns and recommend tailored aesthetic treatment plans.

Educate clients on skincare, treatment benefit, and aftercare, helping them make informed decisions about procedures and packages.

Manage clients enquiries, bookings and follow-ups while building strong relationships that encourage repeat treatments.

Recommend and upsell appropriate treatments and skincare products based on individual clients needs and goals.

• Delivered consultation-led skincare services within a KPI-driven retail environment, consistently meeting personal revenue and conversion targets.
• Cultivated a welcoming shopping environment through friendly and professional demeanour.
• Identified client needs through structured questioning, provided tailored recommendations and effectively converted consultations into sales.
• Maintained accurate booking systems, managed follow-ups and ensured high standards of customer service and brand representation.
• Educated clients on product benefits and guided them toward informed purchasing decisions while maintaining ethical selling standards.
• Maintained strong product knowledge across premium and medical-grade skincare brands and represented the brand professionally at all times.
• Organised promotional events to increase brand visibility and engagement.

• Conducted detailed face and body consultations for surgical and non-surgical procedures.
• Reviewed medical histories and identified contraindications.
• Performed facial/body mapping and developed personalised treatment plans.
• Explained surgical procedures, risks and recovery processes.
• Managed finance applications, deposits and payment plans.
• Achieved KPI targets including conversion rates and revenue goals.
• Liaised with surgeons and clinical teams to coordinate treatment scheduling.
• Provided pre- and post-operative patient support.
• Maintained accurate documentation in line with clinical governance standards.
• Managed patient concerns and escalated clinical issues appropriately.

• Conducted detailed patient assessments and medical history evaluations within a surgical and clinical environment.
• Supported patients through pre- and post-operative pathways, ensuring understanding of procedures, risks and recovery expectations.
• Liaised with surgeons and multidisciplinary teams to coordinate treatment plans and escalate clinical concerns when required.
• Maintained strict documentation standards and upheld high levels of clinical governance and patient safety.
• Demonstrated strong analytical judgement, ethical decision-making and the ability to manage high-pressure situations while maintaining patient-centred care and professional integrity.