Esther Omotayo
Leicester,UK
Summary
Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make meaningful difference in healthcare role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Lifeways Group
Leicester, UK
06.2022 - 12.2024
- Assisted team leader with rota scheduling and payroll processing using Excel
- Documented monthly team meetings and prepared minutes
- Assisted Team leader facilitate supervision discussions, promoting continuous improvement
- Provided household support and financial management for service users
- Promoted positive health and hygiene during personal care tasks
- Ensured accurate medication administration and thorough record management
- Collaborated with healthcare professionals to deliver comprehensive care
- Accurately documented service user progress, daily logs, and incident reports
- Delivered high-quality care to over 3 individuals with diverse needs
Care Assistant
Pure Homecare
Leicester, UK
03.2022 - 05.2022
- Organised healthy meal preparation and offered mealtime support
- Maintained strict confidentiality and compliance to enhance patient care
- Ensured patient areas met highest hygiene standards
- Maintained accurate records of service user progress using PASS system
- Provided comprehensive personal care, safeguarding client dignity and comfort
- Ensured safe handling while transferring patients from bed to wheelchair
Digital Marketing manager | Content Writer
Intelape Limited
Abuja, Nigeria
07.2021 - 01.2022
- Implemented brand communication strategies increasing audience engagement on News website and social media
- Enhanced brand awareness and facilitated customer acquisition through optimised digital marketing programmes
- Authored and edited over 50 entertainment news articles and political updates
- Implemented analytics tools, enhancing performance tracking capabilities.
HR Assistant | Customer Service and Administrative Officer
Access Solutions Limited
Abuja, Nigeria
08.2019 - 08.2020
- Enhanced onboarding process, achieving 50% reduction in errors
- Implemented orientation programme for new employees, reaching 90% satisfaction rate
- Successfully managed employee conflicts, cutting escalations by 95%
- Enhanced employee morale with team-building activities
- Efficiently handled HR records with great accuracy
- Consistently maintained 95% customer satisfaction through dedicated service
Education
Master of Science - Project Management
De Montfort University
Leicester, United Kingdom 01/2022 - 05/2023
Bachelor of Science - International Relations and Diplomacy
Afe Babalola University
Nigeria 09/2010 - 10/2014
GCSEs - Social Sciences
Imperial Secondary School
Nigeria 09/2003 - 10/2009
Skills
- Medication Administration
- Finance management
- Mental health support
- Time-Management
- Record-keeping
- Personal care
- Residential housekeeping
- Health and safety procedures
- Meal preparation
- Critical-thinking
- Risk Assessment
- Dealing with vulnerable clients
Certification
- Level 3 Diploma in health and social care
- Care certificate
- Moving and Handling
- Equality, Diversity, and Human Rights: General Awareness
- An Introduction to Anaphylaxis
- PROACT-SCIPr
- Basic Life Support
- Fire Safety
- Infection Control
- Capacity and Decision Making
- Protection and Safeguarding
- Food Safety
- First Aid
- Manual Handling Awareness
- Medicines Competency
- Health and Safety awareness
- Safeguarding adults
- Safeguarding children L1 & L2
- COSHH
- CPI
Additional Information
- Volunteered at Enactus DMU UK, De Montfort University as Marketing Lead.
- Volunteered at summer school for internally displaced persons, providing basic education and skill acquisition training for displaced children with Evergreen NGO and Arms the Child Foundation.
- Volunteered at "Celebrate our Similarities" for the International Day of Peace event
Affiliations
- Travelling
- Writing articles on mental health
- Photography
- Museum and Art Gallery
Languages
English
Native
References
References available upon request.
Timeline
Support Worker
Lifeways Group
06.2022 - 12.2024
Care Assistant
Pure Homecare
03.2022 - 05.2022
Digital Marketing manager | Content Writer
Intelape Limited
07.2021 - 01.2022
HR Assistant | Customer Service and Administrative Officer
Access Solutions Limited
08.2019 - 08.2020
- Level 3 Diploma in health and social care
- Care certificate
- Moving and Handling
- Equality, Diversity, and Human Rights: General Awareness
- An Introduction to Anaphylaxis
- PROACT-SCIPr
- Basic Life Support
- Fire Safety
- Infection Control
- Capacity and Decision Making
- Protection and Safeguarding
- Food Safety
- First Aid
- Manual Handling Awareness
- Medicines Competency
- Health and Safety awareness
- Safeguarding adults
- Safeguarding children L1 & L2
- COSHH
- CPI
Master of Science - Project Management
De Montfort University
01/2022 - 05/2023
Bachelor of Science - International Relations and Diplomacy
Afe Babalola University
09/2010 - 10/2014
GCSEs - Social Sciences
Imperial Secondary School
09/2003 - 10/2009
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