Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Personal Information
Custom
References
Timeline
Generic
Esther Lopera

Esther Lopera

London,City of London

Summary

Experienced professional with expertise in complaint management, customer service, and sales strategies, complemented by strong skills in strategic planning and team leadership. Adept at conflict resolution, staff training, and problem solving, ensuring organisational efficiency and compliance with service standards. Proficient in upselling techniques, reservation system operation, and inspection handling within restaurant settings while maintaining health and safety compliance. Committed to driving operational excellence and fostering positive customer experiences through effective leadership and innovative solutions.

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Restaurant manager

Katzenjammers
London, Greater London
08.2014 - Current
  • Analysed operations, enhancing restaurant efficiency and service quality.
  • Elevated Front-of-House staff productivity through improved greeting and seating processes.
  • Maintained safe working environments, mitigating injury and incident risks.
  • Managed guest queries and reservations across multiple platforms, ensuring seamless service.
  • Executed health and safety audits, monitoring compliance with established requirements.
  • Created a welcoming reception area by greeting visitors and providing assistance.
  • Promptly served customers to encourage repeat business.
  • Collaborated with chefs to design innovative menus, boosting footfall and sales.
  • Trained new team members, enhanced service quality.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Streamlined staff rotas to optimise efficiency.
  • Cultivated a positive work environment by fostering team spirit amongst staff.

FRONT OF THE HOUSE ASSISTANT

BAXTER STOREY (ASOS) 0 HOURS CASUAL WORKER
CAMDEN TOWN, CAMDEN
09.2015 - 04.2021
  • Acquired and applied new skills to enhance daily task efficiency.
  • Executed day-to-day duties with accuracy and high productivity.
  • Maintained a respectful and helpful attitude towards colleagues and customers.
  • Consistently reported to work punctually, prepared to commence tasks immediately.
  • Ensured cleanliness of work areas and equipment to uphold hygiene standards.
  • Delivered duties effectively to meet targets with precision.
  • Exhibited energy and enthusiasm in a fast-paced environment.
  • Adhered to health and safety protocols, ensuring FIFO compliance with food handling.

Education

BTEC SCIENCE - SCIENCE

CONEL COLLEGE
09.2013 - 07.2014

PERSONAL BAR LICENSE - HOSPITALITY

HIGHFIELD TRAINING
03.2015 - 04.2015

GCSEs - GENERAL

SOUTHGATE COLLEGE
09.2012 - 06.2013

FIRST AID

FOOD SAFETY LEVEL 3

FIRE MARSHALL

PERSONAL LICENSE HOLDER

Skills

  • Complaint management
  • Customer service
  • Sales strategies
  • Strategic planning
  • Team leadership
  • Conflict resolution
  • Staff training
  • Problem solving
  • Public speaking
  • Data entry
  • Organizational efficiency
  • Upselling techniques
  • Reservation system operation
  • Restaurant ethics
  • Inspection handling
  • Service standards compliance
  • Health and safety compliance

Affiliations

  • TRAVELING, DANCING AND ASTROLOGY

Certification

FIRST AID CERTIFICATE,

PERSONAL LICENSE HOLDER,

LEVEL 3 IN HEALTH AND SAFETY AND FIRE MARSHALL.

Languages

English
Fluent
Portuguese
Fluent
Spanish
Native

Personal Information

Custom

Esther , Lopera , 07904647789, ESTHERBLZ5523@GMAIL.COM, Spanish , 55 EVE ROAD , City of London, London, E15 3DQ

References

References available upon request.

Timeline

FRONT OF THE HOUSE ASSISTANT

BAXTER STOREY (ASOS) 0 HOURS CASUAL WORKER
09.2015 - 04.2021

PERSONAL BAR LICENSE - HOSPITALITY

HIGHFIELD TRAINING
03.2015 - 04.2015

Restaurant manager

Katzenjammers
08.2014 - Current

BTEC SCIENCE - SCIENCE

CONEL COLLEGE
09.2013 - 07.2014

GCSEs - GENERAL

SOUTHGATE COLLEGE
09.2012 - 06.2013

FIRST AID

FOOD SAFETY LEVEL 3

FIRE MARSHALL

PERSONAL LICENSE HOLDER

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Esther Lopera