Esther Jones

• Facilitated change management processes to ensure seamless transitions during restructuring of services.
• Established an outcome-focused support model by implementing new initiatives throughout the group.
• Full oversight of admissions processes, referral meetings and the formulation and costing of individual care packages.
• Responsibility for the scrutiny of the framework tender for all services across North Wales increasing income and bed occupancy substantially across our hospital and residential services.
• Sole responsibility for services statutory and non statutory returns, ensuring prompt, timely and efficient returns to meet all deadlines.
• Achieved 'good' ratings by managing compliance with HIW, CQC, and CIW regulations.
• Promoted continuous improvement through a robust clinical governance structure, safeguarding best practices and ensuring continuous analysis of risk across the organisation.
• Responsibility for the supervision and appraisal of 11 service managers and monitored supervision and appraisal performance across 17 services and 700 staff members.
• Reviewed salaries, expenses, and staffing structures regularly to optimise resource allocation.
• Effective management of corporate budgets across sites to ensure effective and efficient use of resources.
• Delivering cost effective solutions and streamlining spend to increase productivity, reduce capital spend and support growth and profitability across the organisation.
• Lead, direct and monitor appropriate audit processes and inspection activity across all sites, with the introduction and continued growth of a robust and consistent compliance framework.
• Organisational oversight of all disciplinary and capability concerns, including guiding junior staff through thorough investigations, chairing probationary reviews, disciplinary hearings, welfare meetings and appeal hearings.
• Oversight of the implementation of digital care management systems.
• Providing regular, accurate and transparent updates to the company owner from all sites across the group and ensuring the desired values and philosophies are embedded into practice across the organisation and upheld at all times.
• Representing the organisation on behalf of the Directors at a wide variety of events and hearings such as (not limited to) Social Care Wales hearings, safeguarding strategy meetings and Inquests.
• Complete oversight of the registering and operation process of new services, including leading the registration inspection.
• Negotiated contracts to secure favourable terms for the company.
• Achieved sustainable growth by fostering an inclusive work culture.
• Oversight of recruiting and management of senior staff with focus on delivering clear and sustainable results.
• Worked with directors to establish objectives and decisively lead operations.

• Maintaining oversight and management of a caseload of regulated services, ensuring the required inspections take place, monitoring levels of risk, assessing incoming concerns, and ensuring all records are kept up to date.
• Carrying out inspections in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying, and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
• Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders including commissioners, other regulatory bodies and safeguarding leads.
• Preparing and undertaking enforcement activity including the writing of statutory notices.
• Collating, providing evidence to and attending Care Standard Tribunal hearings.
• Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
• Ensuring effective communication across the team to ensure that good practice is shared, and areas of concern reported.
• Contributing to the development and improvement of practice to ensure robust, consistent regulatory standards where issues of diversity and equality are fully addressed and integrated.
• Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.
• Ensuring the development of, and ongoing effective engagement with other stakeholders including people who use services and carers.
• Preparing correspondence in relation to specific issues raised about services.
• Maintaining accurate records management including the use of CRM database (CaSSI).
• Take responsibility for own performance management and own professional development and seek appropriate development opportunities in accordance with the Welsh Government/CIW performance and development / management support process and in discussion with the team manager.

• Complete oversight of all application processes for registration of new care homes (CIW).
• Conducted Regulation 17, 27, and 28 visits at care homes and hospitals across England and Wales.
• Coordinated training as Lead RESPECT Instructor for all staff within the organisation.
• Managed vacant management positions to ensure operational continuity.
• Acted as allocated case manager for investigatory, disciplinary, complaint, and grievance matters.
• Monitored eTenderwales portal, ensuring accurate completion of PQQ and ITTs in collaboration with Managing Director.

• Maintained current and accurate databases to support decision-making processes.
• Diarised service user detention details, ensuring compliance with statutory timeframes.
• Coordinated reviews for Mental Health Act managers, securing timely reports and legal representation.
• Facilitated automatic referrals to tribunal office, managing report deadlines and hearing logistics.
• Organised diaries for Hospital Manager, Consultant Psychiatrists and Medical Director to optimise scheduling.
• Supported hospital manager, consultant psychiatrist, and managing director during disciplinary proceedings.
• Liaised with external agencies to enhance inter-agency collaboration.
• Devised office systems that improved operational efficiency.

• Full responsibility of patient's onsite money, petty cash and patients social fund.

• Full responsibility for payroll.

• Organising all patients 3 monthly reviews and inviting all the relevant external agencies, ensuring these reviews are minuted and that all appropriate individuals receive a copy through the secure portal.

• Putting out advertisements for vacant post then ensuring that all application packs are sent out, arranging interviews, interviewing, ensuring references are received, writing and sending out offer letters and completing and tracking all DBS applications.

• Responsible for completing audits and actioning any outcomes on both the personnel files and the Mental Health Act files.

• Allocated supervisor to a large number of support staff.

• Instructor on for RESPECT (Ethical approaches to the prevention & management of aggression/violence).

• Investigate complaints within required timeframe.

• Submit safeguarding reports and follow up actions.

• Submit HIW notifications and follow up actions.