Esther Ikolo
City of London
Summary
Driven and reliable student offering a professional record in providing customer needs through consultative techniques, excellent communication, money handling, and merchandising skills. A friendly and focused team player that thrives in fast paced environments and has developed a can-do attitude that ensures all jobs and tasks are completed efficiently for continued customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Uniqlo
07.2023 - 11.2024
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Performed daily stock replenishment on a continual basis to maximise sales opportunities.
- Advised customers on availability, pricing and location of products.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Reviewed sales and targets to improve and ensure customer satisfaction.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Associate
Clarks
03.2023 - 05.2023
- Provided top notch service, offering helpful advice to best meet customer needs.
- Greeted customers and offered assistance with finding and selecting merchandise and accessories and completing purchases.
- Managed till operations by scanning items, processing orders, and processing returns.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Sales Associate
TK Maxx
04.2022 - 09.2022
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product and brand knowledge.
- Maintained knowledge of promotions, refund guidelines and providing reliable customer advice.
- Operated cash registers and processed transactions.
- Received outstanding feedback from previous employers.
Assistant
L'ELITE AGENCY - London
11.2019 - 07.2021
- Answered telephone and in-person requests for information successfully communicating with customers and providing satisfactory consumer needs.
- Standardised department filing system to increase efficiency.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Consulted with customers in French.
Education
Bachelor of Arts - Politics and International Relations
SOAS University of London
London, ENGShooters Hill Sixth Form College
Shooters Hill Sixth Form College
Shooters Hill Sixth Form College
Skills
- Teamwork
- Excellent Communication
- Money Handling
- Fluency in multiple languages
- Stock replenishment
- Customer assistance
- Face-to-face selling
- Product expertise
- Microsoft Office
- Microsoft Word
- Microsoft Excel
Languages
English
Native language
French: Fluent
Proficient
C2
Timeline
Sales Associate
Uniqlo
07.2023 - 11.2024
Sales Associate
Clarks
03.2023 - 05.2023
Sales Associate
TK Maxx
04.2022 - 09.2022
Assistant
L'ELITE AGENCY - London
11.2019 - 07.2021
Shooters Hill Sixth Form College
Shooters Hill Sixth Form College
Shooters Hill Sixth Form College
Bachelor of Arts - Politics and International Relations
SOAS University of London
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