Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

ESTHER IHEGBU

LONDON,Brent

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Motivated with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

ESTHER IHEGBU

Creative Support
London, Brent
04.2023 - Current
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Supported team by demonstrating respect and willingness to help.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Created and maintained displays and signs.
  • Handled high volume calls to address customer inquiries and concerns.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Applied positive customer service approach to increase satisfaction levels.
  • Handled chemicals and waste in line with COSHH regulations.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Developed plans and strategies to promote continuous improvement.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Healthcare assistant

NOTTINGHILL GENESIS
London, Brent
02.2014 - 04.2024
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Safely escorted patients to and from medical appointments and hospital visits.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Participated in personal development initiatives to enhance service delivery and patient care.
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
  • Monitored client health conditions and reported immediate issues to manager.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Explained treatments and hospital processes to patients.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Actively developed professional healthcare competencies through regular training.
  • Thoroughly sterilised and sanitised clinical equipment and accessories.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Education

NVQ Level 2 - PRE ACCESS TO NURSING

COLLEGE OF WEST LONDON
UNITED KINGDOM
09.2011 - 07.2013

Skills

  • Time management
  • Team building
  • Problem-solving

Languages

English
Fluent

Timeline

ESTHER IHEGBU

Creative Support
04.2023 - Current

Healthcare assistant

NOTTINGHILL GENESIS
02.2014 - 04.2024

NVQ Level 2 - PRE ACCESS TO NURSING

COLLEGE OF WEST LONDON
09.2011 - 07.2013
ESTHER IHEGBU