Esther Emmanuel
Dartford,Kent
Summary
History and Politics BA student at the University of Nottingham, also a dedicated professional with expertise in communication and analytical skills gained through customer-facing employment and academic study. I have a proven track record of enhancing customer satisfaction through exceptional service, problem-solving, and collaborative efforts from my experience in fast-paced retail and restaurant environments at McDonald's and JD Sports. I am highly organised, adaptable, and committed to continuous improvement and professional pursuits. I am now seeking employment and apprenticeship opportunities that will enable me to apply these skills in a professional setting and develop a long-term career.
Overview
3
3
years of professional experience
Work history
Store colleague (Tills & Apparel Operations)
JD Sports
Bluewater, Stone, Kent
2024.10 - Current
- Worked flexibly across various store departments, broadening the scope of knowledge and skills.
- Developed strong communication skills through engagement with customers with confidence
- Aided in visual merchandising and product replenishing to enhance product visibility and appeal, aiding in customer experience
- Obtained insight into customer behaviour and how the organisation of retail spaces can impact user experience, overall sales and movement
- Ensured my daily KPI targets are consistently met, enabling business optimisation
- Handled high-pressure situations efficiently during holiday seasons, ensuring smooth operations throughout the day.
- Accommodated special requests from customers whilst maintaining a pleasant shopping experience for them, guaranteeing a, high customer return rate
- Secured loss prevention through vigilant monitoring of the shop floor.
- Collaborated with team members to achieve team objectives and maintain efficient store performance during peak periods
- Managed till operation, ensuring accuracy in all financial transactions.
Crew member
McDonald's
Dartford, Kent
2023.07 - 2024.09
- Developed robust interpersonal and communication skills through interactions with a wide-ranging set of colleagues and customers
- Delivered the highest standards of quality service and cleanliness in the restaurant, contributing to the company's positive and world-renowned reputation
- Followed all established workplace safety, security and food hygiene procedures to ensure an efficient and safe working environment
- Engaged with a fast-paced, high-energy environment, calmly providing prompt and accurate order fulfilment
- Completed tasks and activities in line with management direction, company guidelines and personal initiatives through developed training
- Collaborated with team members to maintain a friendly work environment and achieve team performance targets, promoting productivity and adaptability
- Managed various priorities concurrently whilst still ensuring order precision and the needs of multiple customers during busy periods
Land Planner and Technical Designer
Redrow Homes
Ebsfleet , Kent
2024.08 - 2024.08
- Created my own projects and estate plans, which included a range of property types and social facilities
- Had on-site visits to the ongoing development, Oakleigh Fields in Rochester, Kent, to visually assess what types of buildings are suited best, depending on terrain or access to main road systems and immerse myself with the practical side of being a Land Planner
- Attended meetings for ongoing projects such as the extension to Ebsfleet Garden City, enabling me to visualise and grasp how teamwork that is appreciated and a collaborative process built upon each other's ideas is essential to build a successful design
- Coordinated with architects and engineers to incorporate building plans into overall site design.
- Evaluated land use projects and suggested improvements
- Learnt the basis of planning regulations, both planning permission and building regulations and how they impact proposals for developments
- Expanded on the knowledge I already had on EIA's from my studies of ESS within my work experience and the importance of ensuring projects comply with environmental laws
Education
Bachelor of Arts - History and Politics
University of Nottingham
Nottingham 09/2025 -
The International Baccalaureate -
Dartford Grammar School For Boys
Dartford, Kent 09/2023 - 05/2025
GCSEs -
Mayfield Grammar School For Girls
Gravesend, Kent 09/2018 - 06/2023
Skills
- Public speaking and presentation
- Attention to detail
- Retail selling techniques
- Customer service
- Teamwork and collaboration
- Critical thinking
Timeline
Store colleague (Tills & Apparel Operations)
JD Sports
2024.10 - Current
Land Planner and Technical Designer
Redrow Homes
2024.08 - 2024.08
Crew member
McDonald's
2023.07 - 2024.09
Bachelor of Arts - History and Politics
University of Nottingham
09/2025 -
The International Baccalaureate -
Dartford Grammar School For Boys
09/2023 - 05/2025
GCSEs -
Mayfield Grammar School For Girls
09/2018 - 06/2023