Esther Chang
London,UK
Summary
Detail-oriented professional with strong organisational skills and a proven ability to efficiently multitask in fast-paced environments. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Seeking to leverage these competencies in a dynamic role that fosters growth and innovation.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Hospitality Coordinator
etc.venues Monument
London, UK
04.2025 - 12.2025
- Assisted in managing venue operations maintaining high standards of service delivery
- Communicate clearly and effectively across all levels of staff and clientele through both written and verbal communication
- Supported planning and implementation of various corporate events and functions
- Developed and maintained strong relationships with clients to facilitate repeat business
- Coordinated logistics for events ensuring seamless execution and guest satisfaction
- Lead facility tours and site walk-throughs for clients, visitors, and internal partners when required
- Monitored event setups to ensure compliance with safety regulations and client specifications
- Resolved any issues that arose during events to ensure positive experiences for all attendees
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
Front Office Agent
The London EDITION
London
06.2022 - 06.2023
- Successfully managed over 50 guests check-ins, check-outs per day and established emotional connections with guests
- Adapted swiftly and took on additional responsibilities including rooms allocation, training new staff, and managing guest complaints
- Responded to both internal and external emails and calls efficiently
- Surpassed individual targets, including Marriott Bonvoy enrollment and room categories upsells
- Demonstrated exceptional teamwork and successfully managing variety of responsibilities including night shifts and high occupancy periods
- Maintained accurate and up-to-date records for smooth handovers
Education
BSc - International Hospitality Management
Oxford Brookes University
Oxford 09.2020 - 05.2024
Foundation Program - Accounting
David Game College
London 01.2020 - 05.2020
Skills
- Event Planning skills
- Strong Organisational skills
- Team Collaboration skills
- Excellent Communication skills
- Online Project Collaboration
- Efficient Time management
- Problem Solving skills
- Project Management
Accomplishments
- March's & April's & May's Top Enroller' awarded by The London EDITION
- October's Top Upseller awarded by The London EDITION
EXPERIENCES
- Organised the event plan and established basic budget report
- Planned venue, design and theming and arranged hospitality criteria
- Created the critical path, communication plans and marketing plans
- Curator Assistant Intern - OFA World Award Exhibition
- Assisted curator with Planning, Curation and Installation of exhibition
- Assisted with collections management to ensure high standard of storage
- Planned art works display and set up venue
- Coordinated with PR team for guest outreach, ensuring smooth attendance and directing guests to their seating area
LANGUAGES
English - Fluent
Mandarin - Native
Timeline
Hospitality Coordinator
etc.venues Monument
04.2025 - 12.2025
Front Office Agent
The London EDITION
06.2022 - 06.2023
BSc - International Hospitality Management
Oxford Brookes University
09.2020 - 05.2024
Foundation Program - Accounting
David Game College
01.2020 - 05.2020