Esther Carter
Torquay,Devon
Summary
Self-motivated and resourceful with experience of working in stressful environments, where adhering to strict deadlines was critical. Flexibility and enthusiasm to adapt to organisational change, learning new processes or systems quickly. Excellent communication and IT skills and proficient in Microsoft Office, Access Database, Outlook and CRM Systems. Strong communication, organisational and administrative skills and experience in stakeholder liaison.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
PA to Chairman, CEO & Non-Exec Directors and Board
Torbay & South Devon NHS Trust
Torquay, Devon
04.2024 - 04.2025
- Management and scheduling into the Chairman, CEO and Executive team diaries.
- Secretary to the Trust’s Board and Board Sub-committees, including management and planning of agendas, scheduling key speakers and presentations, preparing Board Papers and taking of Board Minutes.
- Responsibility for monitoring CEO budgets and authorised signatory.
- Organisation of meetings and events across specialities and external stakeholders.
- Point of contact for the Chairman/CEO Office for the general public, NHS organisations and MPs.
- 12 month Fixed Term contract to cover maternity leave
Executive Assistant to CEO and SMT
Riding for the Disabled UK (Charity)
Warwick, Warwickshire
01.2023 - 09.2023
- EA support to the CEO, Senior Leadership Team and Board of Trustees.
- Efficient running of Board and subcommittee meetings, producing agendas, compiling Board papers, taking minutes and action logs and ensuring actions were distributed and actioned.
- First point of contact for enquiries and correspondence relating to the CEO with a view to managing, delegating and ensuring tasks were completed by the most appropriate person, ensuring the CEO’s time was utilised effectively.
- Managing CEO and Senior Leadership Team diaries and meetings.
- Delivery of events such as the annual RDA conference and AGM meetings.
- Writing processes and creating documentation for Trustee and Director induction programme.
- Liaison with Lawyers around Companies House and Charity Commission filings.
Business Support Officer (Temp Contract)
Solihull Children’s Services
Chelmsley Wood, Solihull
11.2022 - 01.2023
- Front line support to Social Workers in MASH, Child Protection and Court teams.
- Receiving telephone calls into the Service.
- Attendance at various safeguarding meetings to take minutes via Teams
- Production of detailed minutes and reports within strict timescales.
PA to Chief Regulator
Office of Qualifications & Examination Regulation
Coventry, West Midlands
05.2022 - 11.2022
- Effective management of complex and rapidly changing diaries in the Chief Regulator’s Office.
- Acting as the first point of contact for organising internal and external meetings.
- Liaison with external stakeholders and their offices in organising meetings.
- Organising all logistical requirements, hospitality, venue bookings, accommodation and travel for meetings for the Chief Regulator, Chair and accurate management of expenses.
- Preparing agendas, distributing papers and taking minutes/notes at selected meetings, as required by the Head of Private Office or Private Secretary.
Executive Assistant to Company Directors
Study Inn Limited
Coventry, West Midlands
01.2020 - 05.2022
- Supporting the Main Board, Developments and Operations Board with projects, contracts and documentation relating to commercial conveyancing and construction.
- Arranging MS Teams meetings for the various Boards and Construction teams, taking detailed minutes and circulating reports.
- Managing the Directors’ diaries and scheduling appointments
- Organising travel arrangements including train tickets, chauffeured cars, flights and hotels.
- Booking and organising conferences and staff team building events.
- Producing letters, year end accounts and scheduling payments for fishery syndicate.
- Dealing with incoming emails, calls and post.
- Producing reports or briefing papers and managing databases.
- Liaising with clients, banks, suppliers and internal departments.
Executive Assistant to Executive Director
BMI The Meriden Hospital
Coventry, West Midlands
04.2015 - 12.2019
- Support to the Hospital Senior Management Team to include co-ordination of electronic diaries, preparing data reports & presentations.
- Management of various Committee meetings (Clinical Governance, H&S, Medical Advisory) documentation to include agendas and associated documentation; attending meetings to produce minutes and circulate as appropriate
- Line management of two patient Administration staff ensuring HR policies and process were followed with regard to Consultant’s clinical registrations.
- Effective maintenance of Consultant documentation & database in line with company policies.
- Point of contact for complaints management, ensuring investigations and deadlines were in line with company policy.
- Co-ordination of business meetings/functions both internal and external to the hospital.
- Instrumental in staff event management and creation of articles on company intranet site.
- Contribute to and participate in, the visits by regulators (CQC) and internal audits as required.
- Awareness of regulatory requirements (CQC, H&S).
- Knowledge of safeguarding children and vulnerable adults.
- Knowledge of Health and Safety at Work Act. Ensuring appropriate measures were taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
- Knowledge of information governance and data security ensuring adherence to company and national policy.
Medical Secretary/PA
BMI The Meriden Hospital
Coventry, West Midlands
09.2010 - 04.2015
- PA to Consultant Neurosurgeons and Consultant Gynaecologists.
- Management and scheduling of theatre lists, clinic appointments and medico legal report preparation.
- Audio typing of clinics and reports.
- Liaison with GPs, scanning & imaging departments and Anaesthetists.
- Inpatient and outpatient invoicing and credit control and full Neurosurgery book keeping services.
Education
BA (Hons) - Social Studies
University of Warwick
Coventry 09.2021 - 03.2022
O Levels - English Literature, English Language, Art, History & Biology
Finham Park Comprehensive
Coventry 02.1979 - 06.1980
Certificate in Accounting - Accounting
Open University
Milton Keynes 03.2003 - 09.2004
Skills
- Proficient in Microsoft Office suite
- Data entry
- Resilient under pressure
- High-Level communication skills
- Deadline adherence
- Expert Powerpoint creation
- Knowledge of accounting principles
- Proactive attitude
- Recruitment and hr procedures
- Digital diary organisation
- Presentation and document formatting
- Organised multitasker
- Excel spreadsheet expertise
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Timeline
PA to Chairman, CEO & Non-Exec Directors and Board
Torbay & South Devon NHS Trust
04.2024 - 04.2025
Executive Assistant to CEO and SMT
Riding for the Disabled UK (Charity)
01.2023 - 09.2023
Business Support Officer (Temp Contract)
Solihull Children’s Services
11.2022 - 01.2023
PA to Chief Regulator
Office of Qualifications & Examination Regulation
05.2022 - 11.2022
BA (Hons) - Social Studies
University of Warwick
09.2021 - 03.2022
Executive Assistant to Company Directors
Study Inn Limited
01.2020 - 05.2022
Executive Assistant to Executive Director
BMI The Meriden Hospital
04.2015 - 12.2019
Medical Secretary/PA
BMI The Meriden Hospital
09.2010 - 04.2015
Certificate in Accounting - Accounting
Open University
03.2003 - 09.2004
O Levels - English Literature, English Language, Art, History & Biology
Finham Park Comprehensive
02.1979 - 06.1980
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