Summary
Work History
Education
Skills
Accomplishments
Work Availability
Overview
Languages
Timeline
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Esthella  Pokuaa Amoafo

Esthella Pokuaa Amoafo

Student
London,Greater London

Summary

Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Committed and hardworking with experience in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Detail-oriented with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in UltiPro with accuracy in data entry and reservation management.

Work History

Cashier

Kitty Hawk Kites
Nags Head, North Carolina
06.2019 - 09.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Front Desk Receptionist

Brett Robinson Gulf Corporation
Gulf Shores, Alabama
05.2019 - 08.2019
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained transaction security by verifying payment cards against identification.

Education

Associate of Arts - Information Studies And Psychology

University Of Ghana
Legon, Ghana

Skills

  • Credit card processing
  • Product upselling
  • Refunds and exchanges
  • Customer assistance
  • Customer/Client relations
  • Office administration
  • Ability to work under pressure
  • Verbal and written communication
  • Organization skills
  • Mail handling
  • Time management

Accomplishments

Participant of the Students Summer Work and Travel Program, USA, 2018 and 2019

Ex-Officio of Students and Youth Travel Organization

Secretary of Writers, Drama and Debaters Club.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

4
4

Administrative Assistant

1
1

Project Management

Languages

English
Bilingual or Proficient (C2)

Timeline

Cashier

Kitty Hawk Kites
06.2019 - 09.2019

Front Desk Receptionist

Brett Robinson Gulf Corporation
05.2019 - 08.2019

Associate of Arts - Information Studies And Psychology

University Of Ghana
Esthella Pokuaa AmoafoStudent