Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estera Dragoescu

Summary

Dedicated and self-motivated costumer service professional with significant experience in retail.

Working well in a team and on my own when needed. Very proactive and self driven, able to learn fast and willing to take on new challenges that will help me progress in my career.

Overview

7
7
years of professional experience

Work History

Barista

Caravan
02.2023 - 10.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.

Assistant Manager

Costa coffee
03.2020 - 12.2022
  • Manage the day to day operations of the store being accountable in the absence of the store Manager.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Trained and mentored new employees to maximise team performance.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
  • Ordered stock and procured services to deliver on company goals.
  • Maintained good food and drink stock levels to meet customer demand whilst limiting waste.
  • Educated coworkers and customers about new products, increasing cafe sales.
  • Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Handled cash transactions and maintained sales and payments records accurately.

Barista/Barista Maestro

Costa coffee
02.2018 - 02.2020
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Built and nurtured customer loyalty by remembering personal preferences..
  • Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Promoted additional items with beverages, increasing store sales.

Receptionist

Hotel Emma Est
01.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Marketing And Social Media - Marketing And Social Media

University of West London
02.2026

Skills

  • Teamwork and collaboration
  • Relations Building
  • Opening and Closing Coordination
  • Customer Service
  • Problem-solving
  • Hospitality service expertise
  • Cooperative team player
  • Quick learner
  • Social Media
  • Content Creation
  • Video Editing

Languages

English
Advanced
C1
Romanian
Advanced
C1

Timeline

Barista

Caravan
02.2023 - 10.2023

Assistant Manager

Costa coffee
03.2020 - 12.2022

Barista/Barista Maestro

Costa coffee
02.2018 - 02.2020

Receptionist

Hotel Emma Est
01.2017 - 12.2017

Marketing And Social Media - Marketing And Social Media

University of West London

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Estera Dragoescu