Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Ester Stiborova

Ester Stiborova

Kingston upon Hull,North Humberside

Summary

I am experienced Freelance English and Spanish Translator looking for the next challenge. TEFL certified, with over 10 years of experience in translating and proofreading.

I am goal-driven, reliable and friendly with thorough a thorough understanding of the travel industry. I am patient, calm and empathetic which enables me to handle clients with tact and reassure them during stressful and unprecedented times. A cheerful person with excellent phone etiquette and verbal communication skills - fluent in four languages and experienced in handling cancellations, rebookings and claims.

Overview

15
15
years of professional experience

Work History

Freelance translator and interpreter

self employed
09.2011 - Current
  • Facilitated real-time communication in multilingual settings, enhancing client engagement and ensuring accurate information exchange.
  • Exhibited proficiency in English, Spanish, and Czech, enabling effective communication across diverse client interactions
  • Translated complex technical documents accurately, ensuring regulatory compliance and enhancing client trust in specialized industry communications

Premium line Supervisor (KLM/AirFrance)

BlueLink International
Prague, CZ
04.2025 - 03.2026
  • Processed multi-leg flight bookings and coordinated with partner airlines to secure optimal fare options, enhancing cost efficiency for travelers.
  • Handled booking requests to reduce wait times and enhance customer experience during peak travel periods.
  • Maintained accurate passenger records and updated frequent flyer information, enhancing loyalty program engagement and streamlining check-in procedures.
  • Participated in recruitment and selection of new line workers to strengthen team capabilities.
  • Resolved team conflicts to maintain harmony and ensure productivity.

Check-in Agent

Menzies Aviation
Prague Airport, Czech Republic
02.2024 - 06.2024
  • Managed baggage check-in processes, ensuring compliance with airline regulations for safe transfer to aircraft.
  • Enhanced customer understanding of ticket terms, contributing to improved travel experiences.
  • Coordinated final calls and boarding process for passengers, facilitating on-time departures of flights.

Production Operative

McCains Food Ltd
Kingston upon Hull, UK
11.2021 - 04.2023
  • Monitored production line sensors to detect anomalies early, reducing equipment downtime and maintaining consistent product quality
  • Collaborated with fellow team members to reach set production targets.
  • Independently packaged and labelled items within tight deadlines.
  • Kept production areas clean and obstacle-free to minimise risk of accident or injury.

Quality Assurance Supervisor

Cranswick Riverside
Kingston upon Hull
01.2020 - 11.2021
  • Audited finished products against specification standards to identify quality gaps, improving customer satisfaction through consistent delivery of compliant goods.
  • Validated software builds through systematic regression testing, enhancing release accuracy and minimizing post-deployment defects.
  • Monitored production lines for early deviation detection, enabling swift corrective actions that upheld product consistency and ensured regulatory compliance.
  • Inspected raw materials and packaging processes to detect non-conformities, reducing waste and enhancing overall production efficiency.
  • Verified sanitation protocols across production zones, reinforcing food safety standards and building customer trust through consistent product quality.

Front of the House Staff

The Crown Hotel
Blandford Forum, UK
04.2019 - 01.2020
  • Addressed customer enquiries, resolving issues to improve client satisfaction and enhance service delivery.
  • Coordinated special event arrangements for guests, creating seamless experiences that fostered guest engagement and encouraged repeat visits.
  • Handled telephone calls to provide information, direct callers, and take messages efficiently.
  • Analysed data for accuracy before inputting into system.

Barista

Starbucks
Prague, Czechia
11.2011 - 06.2015
  • Prepared and served diverse range of beverages, including specialty coffee and brewed teas, contributing to customer satisfaction and repeat business.
  • Thrived in high-volume coffee store in city centre of Prague, delivering exceptional customer service under pressure.
  • Maintained accurate inventory by tracking stock levels and coordinating timely replenishments, ensuring product availability and minimising service interruptions.
  • Maintained inventory accuracy by tracking stock levels and coordinating timely replenishments, ensuring consistent product availability and reducing service interruptions.

Education

TEFL -

TEFL Prague
Prague, Cz
08-2014

English and Spanish studies

Philosophical faculty
Olomouc, CZ
07-2011

A LEVELS - History of art, Spanish, English, Czech language

GEVO s.r.o.
Prague, CZ
05-2009

Skills

  • Real-time interpretation
  • Multilingual communication
  • High concentration level
  • Customer engagement
  • Cultural sensitivity
  • Relationship-building
  • Speaker empathy
  • Product knowledge

Languages

Arabic
Elementary
A2
Italian
Upper Intermediate
B2
Czech
Proficient
C2
English
Proficient
C2
Spanish
Proficient
C2

Hobbies and Interests

  • Swimming
  • Time spent with friends and family
  • Live music
  • Art
  • Cooking
  • Creative writing
  • Travelling

Timeline

Premium line Supervisor (KLM/AirFrance)

BlueLink International
04.2025 - 03.2026

Check-in Agent

Menzies Aviation
02.2024 - 06.2024

Production Operative

McCains Food Ltd
11.2021 - 04.2023

Quality Assurance Supervisor

Cranswick Riverside
01.2020 - 11.2021

Front of the House Staff

The Crown Hotel
04.2019 - 01.2020

Barista

Starbucks
11.2011 - 06.2015

Freelance translator and interpreter

self employed
09.2011 - Current

TEFL -

TEFL Prague

English and Spanish studies

Philosophical faculty

A LEVELS - History of art, Spanish, English, Czech language

GEVO s.r.o.
Ester Stiborova