Ester Stiborova
Kingston upon Hull,North Humberside
Summary
I am experienced Freelance English and Spanish Translator looking for the next challenge. TEFL certified, with over 10 years of experience in translating and proofreading.
I am goal-driven, reliable and friendly with thorough a thorough understanding of the travel industry. I am patient, calm and empathetic which enables me to handle clients with tact and reassure them during stressful and unprecedented times. A cheerful person with excellent phone etiquette and verbal communication skills - fluent in four languages and experienced in handling cancellations, rebookings and claims.
Overview
15
15
years of professional experience
Work History
Freelance translator and interpreter
self employed
09.2011 - Current
- Facilitated real-time communication in multilingual settings, enhancing client engagement and ensuring accurate information exchange.
- Exhibited proficiency in English, Spanish, and Czech, enabling effective communication across diverse client interactions
- Translated complex technical documents accurately, ensuring regulatory compliance and enhancing client trust in specialized industry communications
Premium line Supervisor (KLM/AirFrance)
BlueLink International
Prague, CZ
04.2025 - 03.2026
- Processed multi-leg flight bookings and coordinated with partner airlines to secure optimal fare options, enhancing cost efficiency for travelers.
- Handled booking requests to reduce wait times and enhance customer experience during peak travel periods.
- Maintained accurate passenger records and updated frequent flyer information, enhancing loyalty program engagement and streamlining check-in procedures.
- Participated in recruitment and selection of new line workers to strengthen team capabilities.
- Resolved team conflicts to maintain harmony and ensure productivity.
Check-in Agent
Menzies Aviation
Prague Airport, Czech Republic
02.2024 - 06.2024
- Managed baggage check-in processes, ensuring compliance with airline regulations for safe transfer to aircraft.
- Enhanced customer understanding of ticket terms, contributing to improved travel experiences.
- Coordinated final calls and boarding process for passengers, facilitating on-time departures of flights.
Production Operative
McCains Food Ltd
Kingston upon Hull, UK
11.2021 - 04.2023
- Monitored production line sensors to detect anomalies early, reducing equipment downtime and maintaining consistent product quality
- Collaborated with fellow team members to reach set production targets.
- Independently packaged and labelled items within tight deadlines.
- Kept production areas clean and obstacle-free to minimise risk of accident or injury.
Quality Assurance Supervisor
Cranswick Riverside
Kingston upon Hull
01.2020 - 11.2021
- Audited finished products against specification standards to identify quality gaps, improving customer satisfaction through consistent delivery of compliant goods.
- Validated software builds through systematic regression testing, enhancing release accuracy and minimizing post-deployment defects.
- Monitored production lines for early deviation detection, enabling swift corrective actions that upheld product consistency and ensured regulatory compliance.
- Inspected raw materials and packaging processes to detect non-conformities, reducing waste and enhancing overall production efficiency.
- Verified sanitation protocols across production zones, reinforcing food safety standards and building customer trust through consistent product quality.
Front of the House Staff
The Crown Hotel
Blandford Forum, UK
04.2019 - 01.2020
- Addressed customer enquiries, resolving issues to improve client satisfaction and enhance service delivery.
- Coordinated special event arrangements for guests, creating seamless experiences that fostered guest engagement and encouraged repeat visits.
- Handled telephone calls to provide information, direct callers, and take messages efficiently.
- Analysed data for accuracy before inputting into system.
Barista
Starbucks
Prague, Czechia
11.2011 - 06.2015
- Prepared and served diverse range of beverages, including specialty coffee and brewed teas, contributing to customer satisfaction and repeat business.
- Thrived in high-volume coffee store in city centre of Prague, delivering exceptional customer service under pressure.
- Maintained accurate inventory by tracking stock levels and coordinating timely replenishments, ensuring product availability and minimising service interruptions.
- Maintained inventory accuracy by tracking stock levels and coordinating timely replenishments, ensuring consistent product availability and reducing service interruptions.
Education
TEFL -
TEFL Prague
Prague, Cz08-2014
English and Spanish studies
Philosophical faculty
Olomouc, CZ07-2011
A LEVELS - History of art, Spanish, English, Czech language
GEVO s.r.o.
Prague, CZ05-2009
Skills
- Real-time interpretation
- Multilingual communication
- High concentration level
- Customer engagement
- Cultural sensitivity
- Relationship-building
- Speaker empathy
- Product knowledge
Languages
Arabic
Elementary
A2
Italian
Upper Intermediate
B2
Czech
Proficient
C2
English
Proficient
C2
Spanish
Proficient
C2
Hobbies and Interests
- Swimming
- Time spent with friends and family
- Live music
- Art
- Cooking
- Creative writing
- Travelling
Timeline
Premium line Supervisor (KLM/AirFrance)
BlueLink International
04.2025 - 03.2026
Check-in Agent
Menzies Aviation
02.2024 - 06.2024
Production Operative
McCains Food Ltd
11.2021 - 04.2023
Quality Assurance Supervisor
Cranswick Riverside
01.2020 - 11.2021
Front of the House Staff
The Crown Hotel
04.2019 - 01.2020
Barista
Starbucks
11.2011 - 06.2015
Freelance translator and interpreter
self employed
09.2011 - Current
TEFL -
TEFL Prague
English and Spanish studies
Philosophical faculty
A LEVELS - History of art, Spanish, English, Czech language
GEVO s.r.o.