Takes on challenging new roles, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work history
Tourism Agent
Halcon Viajes
Madrid
2011.06 - 2011.12
Providing an efficient, courteous, and responsive travel booking service to holidaymakers.
Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts
Asistent - Tourism
Tracctem. (ETT)
Valencia
2004.01 - 2007.02
Researching travel options & presenting the best deals in terms of requirements.
Ensure all bookings & reservations are processed accurately.
Responding to all phone enquiries promptly, courteously and in a friendly manner.
Filing, photocopying and general administrative duties.
Education
Sign Language - Sign Language
Asociación de sordos de Madrid
1996.01 - 1998.12
Customer Service Course - undefined
Red Cross
2008.09 - 2008.11
Certificate of Higher Education (HNC) - Travel Agents
Instituto Maria de Zayas y Soto Mayor
2010.01 - 2011.12
Master in Event Organization and Protocols - undefined
Tech Universidad Tecnológica
2022.06 - 2025.09
Specialization in Tourism Management -
Tech Universidad Tecnológica
España
2025.09 -
MASTER ENTERTAIMENT BUSINESS -
Escuela internacional de prototcolo
Españas
2024.09 - 2025.09
Skills
Teamwork principles
Relationship building
Timeline
Specialization in Tourism Management -
Tech Universidad Tecnológica
2025.09 -
MASTER ENTERTAIMENT BUSINESS -
Escuela internacional de prototcolo
2024.09 - 2025.09
Master in Event Organization and Protocols - undefined
Tech Universidad Tecnológica
2022.06 - 2025.09
Tourism Agent
Halcon Viajes
2011.06 - 2011.12
Certificate of Higher Education (HNC) - Travel Agents