Summary
Overview
Work history
Education
Skills
Timeline
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Estella Auger

Birmingham,West Midlands

Summary

I'm an enthusiastic gemmology student eager to learn new skills and information. Studies hard for examinations and always completed accurate, thorough work. Collaborates well on group projects and prepares diligently for assignments. I'm interested in part-time work experience and extensive knowledge of gemmology. Meticulous and detail-oriented with excellent observational, organisational and communication skills. I'm proactive and energetic with focus on using gemmology training to build career foundation. Seeks out opportunities to go beyond basic course material and gain deeper understanding or hands-on experience.

Overview

1
1
year of professional experience

Work history

Retail assistant for a jewellers

Jewels UK
Portobello, London , City of London
09.2021 - 12.2022
  • Greeted customers and offered assistance with selecting merchandise, finding, guiding and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays by colour matching and incentivising the customers by displaying the most popular stones sold that month in a certain way.
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Processed product returns, ensuring items were clean and resaleable.
  • Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Built lasting relationships with clients through customer service interactions.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Maintained knowledge of products and features to provide recommendations to customers.

Education

GCSEs - Maths, English Language and Literature, Spanish, Design technology, Sport Science, Biology, Physics

St Dunstan's College
London
09/2013 - 06/2020

A-Levels - Design Technology, Media Studies and Sports Science

The Charter School North Dulwich
London
09/2021 - 06/2022

BSc (Hons) Gemmology and Bachelor of Science - Gemmology

Birmingham City University
Birmingham
09/2022 - 06/2025

Skills

  • Jewellery inspection skills - studied and looked at lots of different gemstones, including a diamond grading degree and a pearl specialist certificate
  • My university course - studying at the highest qualification for gemmology and getting a bachelor of science This means I will be well prepared and experienced with many gemstones
  • Diamond grading charts - knowledge on colours and grades of diamonds
  • Gemological microscope operation - can use a microscope to investigate the inclusions of a gemstone
  • Gemmology expertise
  • CAD proficiency - from GCSE and A-level (Rhino)
  • Jewellery designs - through different centuries and eras (what was most popular through out centuries)
  • Advanced Gemstone equipment
  • Testing and grading
  • Group and individual instruction - group power-point presentation
  • Classroom management - making sure I try and make it to every lecture
  • Student engagement - working and discussing with my colleagues about our studies
  • Research background - reading many articles on synthetic and natural gemstones
  • Customer service
  • Online sales - through Instagram and Etsy
  • Photography of gemstones
  • Relationship building with customers
  • Reference selling - what gemstones appeal to different customers

Timeline

Retail assistant for a jewellers

Jewels UK
09.2021 - 12.2022

GCSEs - Maths, English Language and Literature, Spanish, Design technology, Sport Science, Biology, Physics

St Dunstan's College
09/2013 - 06/2020

A-Levels - Design Technology, Media Studies and Sports Science

The Charter School North Dulwich
09/2021 - 06/2022

BSc (Hons) Gemmology and Bachelor of Science - Gemmology

Birmingham City University
09/2022 - 06/2025

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Estella Auger