Essin Riad Uddin

● Enriching brand loyalty through personalised service and experienced product selling; advising customers through the brands expectations set.

● Strong commercial awareness, monitoring high demand and trending products specifically in M&S food hall to ensure maximum engagement towards our consumers.

● Proficient in POS systems; Honeywell and Self-Service tills.

● Adherence to food safety, ensuring health and safety protocols are in measure, managed inventory control to optimise stock turnover.

● Strong exposure in guest relations; managing guest cycle from pre arrival inquiries on business email, check ins and check outs and handling guest feedback for their stay.

● Efficiency in handling administrative tasks; simultaneously cashing up reception and bar cafe, managing daily transaction flows and reconciliations, necessitating a contingent plan in times of limited occupancy and evacuation, filing paperwork; health and safety, Daily financials, guest reports.

● Handle guest concerns, de-escalate issues with empathy and full attention, in the aspiration of turning guest issues to positive hospitality experience.

● Improving average transaction value in line with commercial KPIs; additional stay packages, meal deals, early and late checkouts and promoting the use of Travelodge app.

Coordinating day-to-day operational activities within established controls