ESSIEN INIABASI HENRY
London,United Kingdom
Summary
I am an accountable Stock Room Assistant who is comfortable with working in a fast paced, enthusiastic and physical environment. Am also a service oriented individual with a high energy, positive and friendly demeanour, well organised, possess good communication skills with a strong attention to details.
Diligent professional with strong analytical abilities and keen eye for quality control. Skilled in ensuring compliance with food safety standards and adept in problem-solving. Committed to enhancing product quality and maintaining high standards to ensure consumer satisfaction.
Adaptable professional with strong aptitude for administrative tasks and organisational skills. Proficient in managing schedules and coordinating communications. Ready to streamline processes and enhance productivity in any administrative setting.
Overview
17
17
years of professional experience
Work history
Process Control Operator
Greencore Bow
London, Greater London
03.2024 - 03.2025
- Documented daily production data to inform scheduling.
- Identified and properly discarded inferior products to maintain quality standards.
- Monitored raw materials and food supplies using established stock control procedures.
- Recorded grade and identification numbers on tags and labels.
- Carried out food safety checks to verify compliance with requirements and regulations.
- Followed manufacturing requirements related to food and beverage processes.
- Executed regular quality inspections to verify conformance with quality goals.
- Observed all good food manufacturing practices to support continuous quality.
- Verified product label data and conformance with legal requirements.
- Managed a team dedicated towards food safety checks, fostering a strong focus on detail-oriented work.
- Facilitated smooth operations by resolving issues related to food quality promptly.
- Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
- Maintained compliance with food safety standards for health assurance.
- Implemented various measures to reduce waste generation during production processes.
- Established effective communication channels between departments to prevent miscommunication errors.
- Managed documentation of all quality control activities for record keeping.
Manager
Nini's Closet
01.2022 - 12.2023
- Oversea retail operations to ensure achievement of store targets
- Monitored inventory and stock movements
- Delivered exceptional customer service, ensuring positive experiences
- Managed customer disputes /conflicts with a high success rate
- Trained and mentored staffs in brand aligned customer service quality standards to a high level
- Managed the full scope of employment activities, building a strong and engaged workforce culture through clear management expectations and effective employment practices
- Facilitated staff training, resulting in better customer service.
- Streamlined communication channels, enhanced internal information flow.
- Delegated tasks efficiently to maximise productivity.
- Organised financial and operational data to help with yearly budgeting and planning.
Stock Room Assistant
House of Scentric
Lagos, Nigeria
05.2019 - 12.2021
- Perform stockroom assistant duties in warehouse setting
- Take stock of incoming materials (perfume) and supplies
- Bag and pack materials for customer delivery
- Receive and store shipping materials in stockroom
- Deliver stockroom materials to internal and external customers
- Assist stockroom staffs in organizing and managing stockroom
- Guaranteed compliance of stockroom procedures in handling customers stock
- Provided excellent customer service whilst retrieving items from back room on demand.
- Assisted in training new hires on proper stockroom procedures and practices.
- Utilised digital tracking systems to maintain up-to-date records.
- Handled complex customer complaints, consistently earning positive feedback from management for effective conflict resolution.
Customer Care
Happy World Meal Gate Limited
Port Harcourt
06.2017 - 01.2019
- Provide specific information regarding the products/services offered by the company, answer questions and respond to complaints
- Smoothened customer onboarding experience, providing superior level of customer care.
- Answer phone calls and respond to emails
- Walk customers through basic trouble shooting and set up processes
- Document records, process orders and record inquiries
- Ensure customer satisfaction and provide professional customer support
- Managed high call volumes, ensuring quality customer care.
- Collaborated with team members, achieving high-quality customer care.
- Responded to client and guest enquiries and requests with empathy and understanding to maintain outstanding customer care.
Administrative Officer
Cedarese Enterprise
Port Harcourt, Rivers State
06.2015 - 05.2017
- Handle direct dealings with customers in the issuance of loans
- Measure customers credit worthiness and advice the management on appropriate actions
- Handle the purchase of all items that may be required by both staff and the company during work hours and ensuring all necessary stock are always available
- Supervise the activities of the cleaners, drivers and security guards
- Deal with all clients and government agencies and ensure prompt payment of all utility bills
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
Administrative Officer
Semba Engineering and Consultant Limited
Port Harcourt
11.2009 - 05.2014
- Ensuring effective communication channels between management and other stakeholders
- Entering receipts and payments into cash register for efficient record keeping purposes
- Handling of customers complaints within company guidelines and policy
- Responsible for accurate and timely allocation of cash to other employees for effective job execution
- Prepare regular reports on expenses, office budgets and other administrative activities in efficient manner
- Improved file management system through systematic categorisation and labelling practices.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Enhanced office efficiency by managing and organising day-to-day administrative duties.
- Managed queries in person, by phone and via email with exceptional customer care.
Executive Assistant to the Chairman
National Youth Service Corp (NYSC)
Kabba/Bunu Local Government Area, Kogi State
08.2008 - 08.2009
- Filling of local government employees records
- Organize daily schedules for the chairman (NULGE)
- Prepare address notes and other administrative documents
Education
BSc - Psychology
University of Uyo
Uyo, Akwa Ibom State 09.2003 - 07/2008
West Africa Senior Secondary Certificate Examination (WASSCE) - undefined
Command Day Secondary School
Ojo 05.1999 - 09/2002
Skills
- Fast learning
- Good record keeping
- Safety Oriented
- Basic Accounting
- Online Supply Requests
- Allergen awareness training
- GMP regulations knowledge
- Food safety awareness
- Communication proficiency
- Customer service orientation
- HACCP knowledge
- Confidential correspondence
- Organisation coordination
- Data protection processes
- Customer Service
Timeline
Process Control Operator
Greencore Bow
03.2024 - 03.2025
Manager
Nini's Closet
01.2022 - 12.2023
Stock Room Assistant
House of Scentric
05.2019 - 12.2021
Customer Care
Happy World Meal Gate Limited
06.2017 - 01.2019
Administrative Officer
Cedarese Enterprise
06.2015 - 05.2017
Administrative Officer
Semba Engineering and Consultant Limited
11.2009 - 05.2014
Executive Assistant to the Chairman
National Youth Service Corp (NYSC)
08.2008 - 08.2009
BSc - Psychology
University of Uyo
09.2003 - 07/2008
West Africa Senior Secondary Certificate Examination (WASSCE) - undefined
Command Day Secondary School
05.1999 - 09/2002
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