Essa Sallah
United Kingdom
Summary
Detail-oriented IT Professional specialising in Microsoft 365 and Windows 10/11 support. Experienced in managing Active Directory user accounts and providing exceptional service desk support. Skilled in hardware/software installation, remote desktop assistance, and technical documentation, with a focus on enhancing organisational efficiency through effective problem-solving and networking solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work history
IT Support Technician (Contract)
JSO Accountancy Ltd
2025.08 - 2026.07
- Delivered first-line technical support to staff across Windows and Microsoft 365 environments, enhancing user experience.
- Resolved hardware, software, and network issues, minimising downtime and ensuring smooth operations.
- Supported remote workers with connectivity and access issues.
- Managed user accounts, performed password resets, and controlled permissions through Active Directory, supporting secure access.
- Installed, configured, and maintained desktops, laptops, and office equipment.
- Logged and tracked incidents using ticketing systems, ensuring timely resolution.
- Performed IT administration tasks, including maintaining documentation of processes.
- Escalated complex technical issues to senior staff.
Customer Service Officer
Vigilante Security
2020.07 - 2024.08
- Delivered high-quality customer service in a fast-paced security environment.
- Resolved enquiries, complaints, and incident reports to enhance customer satisfaction.
- Demonstrated strong communication, conflict resolution, and problem-solving skills.
- Maintained accurate records and ensured compliance with procedures to uphold service standards.
- Collaborated with security teams to align support with operational requirements.
Bookkeeper
Alarm & Co Accountancy Ltd
2017.06 - 2020.07
- Managed daily bookkeeping tasks, ensuring timely invoicing, accurate reconciliations, and precise data entry.
- Ensured accuracy of financial records and compliance with accounting standards, contributing to reliable financial reporting.
- Supported accountants with month-end processes and reporting.
- Maintained organised documentation and client records, facilitating efficient retrieval and reference.
- Demonstrated strong attention to detail and confidentiality.
Education
BSc - Accounting & Finance
Staffordshire University
United KingdomSkills
- IT troubleshooting
- Microsoft 365 administration
- Laptop and desktop support
- Windows support
- Active Directory management
- Remote desktop support
- Hardware and software installation
- Ticketing systems management
- Service desk
- Password management
- Basic networking knowledge
- Problem solving skills
- Customer communication
- Technical documentation
Websites
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Currently studying CompTIA A+
Timeline
IT Support Technician (Contract)
JSO Accountancy Ltd
2025.08 - 2026.07
Customer Service Officer
Vigilante Security
2020.07 - 2024.08
Bookkeeper
Alarm & Co Accountancy Ltd
2017.06 - 2020.07
BSc - Accounting & Finance
Staffordshire University