Esra Uslu
Palmers Green
Summary
With a good work ethic, experience in customer service and expertise in medical administration I can demonstrate a versatile, motivated and hard-working attitude.
I enjoy solving any problems that come my way, as I am a quick thinker with good decision making and can work great in a team, which help me thrive in the work environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Lichfield Grove Surgery
07.2023 - 02.2024
- Resolved customer problems and complaints.
- Answered incoming phone calls and directed calls accordingly.
- Skillfulness to communicate messages effectively
- Navigate software systems like Word, Office and Excel
- Quick thinking and problem solving
- Multi-tasking - greeting patients and dealing with inquiries whilst answering phones
Team Member
Creams Cafe
02.2022 - 04.2023
- Worked under pressure situations involving time management.
- Multi tasking as Team Leader
- Team work and communication
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Assistant Manager
Green Hill Cafe
03.2017 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy
- Listened to customer needs to achieve customer satisfaction
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, and forecast future needs.
Children's Face Painter
Laugh and Learn
04.2017 - 10.2019
- Communicated well with children to understand their needs
- Ensured the children aged 3-11 had a positive and comfortable painting experience
- Upbeat and friendly approach
Teaching Assistant
Garfield Primary School
04.2017 - 04.2017
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management to maintain positive learning environment.
- Approached children with patience and adaptability to their needs
Education
Bachelor of Science - Sociology
Brunel University of London
London, United Kingdom07.2022
A-Level
Winchmore Sixth Form
London07.2019
High School Diploma -
Winchmore Secondary School
London07.2017
Skills
- Strong work ethic
- Excellent communication skills
- Goal-oriented
- Works well under pressure situations
- Quick thinker and good problem solving skills
- Consent Communication
- Child-Friendly Approach
- Time Management
Timeline
Receptionist
Lichfield Grove Surgery
07.2023 - 02.2024
Team Member
Creams Cafe
02.2022 - 04.2023
Children's Face Painter
Laugh and Learn
04.2017 - 10.2019
Teaching Assistant
Garfield Primary School
04.2017 - 04.2017
Assistant Manager
Green Hill Cafe
03.2017 - 05.2023
Bachelor of Science - Sociology
Brunel University of London
A-Level
Winchmore Sixth Form
High School Diploma -
Winchmore Secondary School
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