Esra Demir
London,Hackney
Summary
- Engages customers by providing exceptional service and facilitating smooth order taking. Prepares food and beverages to enhance the customer experience. Collaborates effectively with team members to maintain a clean and welcoming environment.
- Friendly and adaptable with knack for connecting with people. Proven ability to handle multiple tasks efficiently and maintain positive attitude under pressure. Strong communication skills and true team player, always ready to lend hand and ensure smooth operation. Eager to contribute to welcoming and efficient environment.
Overview
14
14
years of professional experience
Work History
Cafe team member
Cafe maya
london
2024.11 - Current
- I am providing customer service and taking orders
- Preparing drinks and food
- Handling payments at the till
- supporting team with daily tasks as needed
- Maintained cleanliness of the cafe
I am currently working part time in Cafe maya, leaving soon.
Cew trainer
McDonald's
haringey
2013.01 - 2016.05
- Started as a Crew Member, responsible for customer service and food service.
- Promoted to Crew Trainer, responsible for training new staff and ensuring serivce stands.
Volunteer
RSPCA
Stoke newington
2012.10 - 2013.01
- Worked at the cash register, hangling customer payments
- Stored and organised donated clothes
- Helped maintain an organised and welcoming shop enironment
- Assisted customers and provided friendly support
Education
BTEC Level 3 - business
City and Islington College
City of london2015-01
Skills
- Customer service
- Order taking
- Teamwork
- Food preparation
- Communication
- Volunteered for 1 month at a nursey, assisting with childrens activities
Languages
Turkish
First Language
Timeline
Cafe team member
Cafe maya
2024.11 - Current
Cew trainer
McDonald's
2013.01 - 2016.05
Volunteer
RSPCA
2012.10 - 2013.01
BTEC Level 3 - business
City and Islington College