E Office, JSP Net Beans, CorelDraw, Photoshop(Desktop Publisher)
ESPERANCA RUTH FERNANDES
Customer Service
Southall
Summary
Dynamic Customer Service Representative with a proven track record of delivering exceptional service and cultivating customer loyalty. Consistently achieves high levels of customer satisfaction through effective communication, active listening, and analytical problem-solving skills. Committed to understanding customer needs and providing tailored solutions that enhance the overall experience. Passionate about creating positive interactions that drive repeat business and foster long-term relationships.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Office Administration
Resort Rio
01.2025 - 01.2026
- Handling Administrative duties
- Maintaining Records
- Office operation
- Basic bookkeeping
Front Office Executive
Seashell Suites and Villas
01.2020 - 01.2024
- Guest Service
- Develop teamwork/Manage Front Office operation
- Manages Guest Check in & Check outs
- Overseeing the sorting and distribution of income mails
Office Administrative
Rafespa’s Real Estate
01.2018 - 01.2019
- General office admin duties
- Assist in coordinating/showing client the properties
- Scheduling appointments
- Maintaining property listings
Citizen Service Executive
Passport Seva Kendra
01.2016 - 01.2017
- Provided customer service by addressing and resolving customer queries
- Executed data entry tasks accurately and efficiently
- Processed passport applications, ensuring compliance with government regulations
- Data Entry
Education
Bachelor of Computer Applications - IT
Don Bosco College
Goa India 04.2001 -
Higher Secondary School -
Dempo HSS of Commerce
Goa India01-2011
S.S.C -
Mary Immaculate Girls High School
Goa India01-2009
Skills
Office administration
Microsoft Office
Record keeping
Service excellence
Adaptability
Communication
Time Management
Fast Learner
Software
Interests
Volunteering in church activities
Travel
Photography
Art
Pet lover
Timeline
Office Administration
Resort Rio
01.2025 - 01.2026
Front Office Executive
Seashell Suites and Villas
01.2020 - 01.2024
Office Administrative
Rafespa’s Real Estate
01.2018 - 01.2019
Citizen Service Executive
Passport Seva Kendra
01.2016 - 01.2017
Bachelor of Computer Applications - IT
Don Bosco College
04.2001 -
Higher Secondary School -
Dempo HSS of Commerce
S.S.C -
Mary Immaculate Girls High School
EXPERTISE
- Exceptional customer service
- Reliable and resourceful
- Detail oriented
- Positive personality
- Multi tasking attitude
DISCLAIMER
I hereby declare that the information given below are true and honest to the best of my knowledge. I commit to discharge my duties in the best possible manner.
References available upon request.