Summary
Overview
Work History
Education
Skills
Timeline
Generic
Esperanca da costa e silva

Esperanca da costa e silva

London,England

Summary

Meticulous Cleaning Worker with extensive expertise maintaining first-class cleanliness within [Type] environments. Self-motivated with high personal standards and diligently working to [Type] health and safety regulations to ensure a sparkling finish. Diligent Cleaning Worker with [Number] years of experience maintaining exemplary standards of cleanliness, health and safety. Providing fast-paced results with close attention to detail. Specialist in [Type]. Talented [Job Title] with background in cleaning, handling laundry, and maintenance in commercial environments. Reliable at safely operating industrial cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organisation, and cleanliness. Skilled [Job Title] bringing [Number] years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals, and restocking supplies. Seasoned facilities team member with expertise in cleaning, stocking and maintaining [ Type ] and [ Type ] facilities. Capable of maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Reliable and honest [Job Title] skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Structured [Job Title] enthusiastically completes cleaning tasks and offers skills in light maintenance. Multitasking and attentive individual willing to work any available shift. Excellent team worker who cooperates to complete large jobs quickly.

Overview

13
13
years of professional experience

Work History

Factory Worker

Tilmanstone Salads
Dover Kent, England
02.2012 - 03.2016
  • Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
  • Created top-quality products by following strict standards and specifications.
  • Supported stable production lines by preparing orders with precision and high accuracy.
  • Completed [Number]+ daily orders, regularly exceeding company productivity targets.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.
  • Introduced improved picking and packing methods, successfully reducing dispatch turnaround times.
  • Successfully reduced defect rates through increased item quality checks.
  • Received new shipments of production materials, quickly unloading trucks and staging based on needs.
  • Completed disassembly and cleaning between runs to maintain machine function.
  • Followed work orders to sort items destined for storage, production lines, or shipping.
  • Maintained tools, equipment, and machinery in good working order.
  • Maintained record of zero safety incidents and compliance with HSE regulations.
  • Kept workspaces clean and organised with regular attention.

Restaurant Waiter

Dragon King ( Buffet )
Park Royal, England
03.2016 - 01.2020
  • Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Discussed menu items and dietary concerns, noted special requests, and suggested additional items to meet upsell goals.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
  • Operated and maintained cleaning equipment and tools, including dishwasher, pot-scrubbing station, and trash compactor.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Prepared selected menu items at diner tables by carving meats, boning fish and presenting flaming dishes.
  • Improved kitchen sustainability through considered recycling and waste disposal measures.

Bakery Worker

Bakery
China Town ( London), England
01.2021 - 03.2022
  • Performed icing, filling and decoration of cakes and cupcakes, receiving [Number]% positive customer feedback for attractive presentation.
  • Optimised baking results, monitoring oven temperature to prevent overcooking.
  • Trained [Number] junior staff in creative and efficient baking techniques.
  • Prepared [Number]+ cakes, pies and sausage rolls daily, exceeding targets by [Number]%.
  • Packaged and labelled [Number]+ baked goods daily with [Number]% accuracy.
  • Facilitated smooth production flow by monitoring and verifying constant availability of dry ingredients.
  • Achieved weekly production targets by correctly understanding and following weights and measuring guidelines.
  • Developed reputation for innovative cake design, increasing custom cake requests by [Number]%.
  • Decorated cakes with creative flair.
  • Complied with all health and safety codes.
  • Attracted customers with seasonal fruit tarts and desserts.
  • Oversaw bakery budget with strong understanding of accounting software.
  • Designed displays to showcase baked produce.
  • Cleaned and maintained kitchen equipment and oven.
  • Developed new products based on seasonal ingredients and dessert trends.
  • Worked in accordance with prescribed recipes to guarantee product consistency.
  • Monitored oven and storage temperatures to preserve food quality.
  • Reduced waste by carefully measuring ingredients and forecasting product needs.
  • Researched new recipes to create distinctive bakery brand.

Cleaning Worker

Grosvenor Cleaning service
Westfield, England
10.2021 - Current
  • Deep cleaned toilets and washrooms, ensuring regular replenishment of toilet rolls, soap and hand towels.
  • Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.
  • Kept cleaning materials and equipment in clear, organised storage, enabling effective stock-level management.
  • Safely prepared, handled, and disposed of cleaning chemicals and disinfectants following [Type] procedures.
  • Protected customer assets by handling furniture and belongings with care.
  • Carried out regular dusting and damp-dusting of fixtures and fittings to achieve sparkling finish.
  • Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.
  • Maintained clean, secure working environments, following health and safety guidelines to properly dispose of waste and toxic materials.
  • Efficiently cleared dust and debris from building sites.
  • Developed outstanding stain removal, spot cleaning, and deep cleaning techniques to meet evolving customer demands.
  • Provided high-quality cleaning service at inner-city businesses locations.
  • Conducted thorough venue inspections to accurately identify cleaning needs and determine appropriate cleaning techniques.
  • Effectively used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.

Education

Business Studies with Foundation Year ( London School of Commerce)

Canterbury Christ Church University
City of London
04.2025

A-Levels - Physical , Chemistry , Math.

Senior School
Timor - Leste
08.2006

A-Levels - Physics , Biology And Religion

Junior School
Timor - Leste
03.2003

A-Levels - Natural sciences and social sciences.

Primary School
Timor - Leste
04.2000

Skills

  • Customer service
  • Self-motivated
  • Diligent health and safety adherence
  • Deep-cleaning techniques
  • Disinfection techniques
  • Kitchen deep cleaning
  • Cleaning equipment knowledge
  • Sweeping
  • Safety

Timeline

Cleaning Worker

Grosvenor Cleaning service
10.2021 - Current

Bakery Worker

Bakery
01.2021 - 03.2022

Restaurant Waiter

Dragon King ( Buffet )
03.2016 - 01.2020

Factory Worker

Tilmanstone Salads
02.2012 - 03.2016

Business Studies with Foundation Year ( London School of Commerce)

Canterbury Christ Church University

A-Levels - Physical , Chemistry , Math.

Senior School

A-Levels - Physics , Biology And Religion

Junior School

A-Levels - Natural sciences and social sciences.

Primary School
Esperanca da costa e silva