Esmeralda Pelembe-Marsh

RECEPTION

Book, greet and check in guests, in person and over the phone
Operate hotel booking system

Take and process booking payments

Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.

WAITRESSING

Collaborate with other food and beverage attendants to provide prompt, smooth and excellent service.

Clear area, clean tables and chairs, and ensure compliance with hygiene standards.

Communicate with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays

Use manual and electric food appliances

Provided home care for vulnerable adults and children, some with mental health issues (such as autism)

• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Cleared restaurant area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Maintained stock levels of condiments, Breakfast and Bar provisions throughout shift.
• Trained new staff members on company policies and procedures under my line supervisors guidance.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Processed payments and provided receipts to establish proof of transaction.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Removed waste and cleaned kitchen bins.
• Used manual or electric appliances
• Pushed, pulled and transported large loads and objects.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Stocked and rotated food items according to expiration dates.
• Followed food safety practices and sanitation guidelines.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Monitored food temperature, discarding items not stored correctly.
• Cleaned and maintained work areas, equipment and utensils.

Contract waitressing at many events, such as weddings.

Waitressing at an upmarket restaurant (Aurora) on the Ipswich waterfront.

• Waitressed, did house-cleaning, prepared and cleaned bedrooms, set up rooms and facilities for the residents' workshops and meetings.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Contract cleaning in town-centre offices

General administrative work in the University's School of Architecture