Esmeralda Marra
St Albans,UK
Summary
Accomplished professional with expertise in merchandising, retail marketing, and customer relations. Demonstrates proficiency in cash register operations, payment processing, and money management, with a strong focus on credit card payment processing. Skilled in upselling and product promotions to enhance sales performance. Committed to leveraging skills to drive business success and customer satisfaction.
Compassionate individual with strong desire to contribute to dental field. Demonstrates excellent communication and organisational skills, ensuring smooth patient interactions and efficient clinic operations. Committed to enhancing patient care and supporting dental team in delivering exceptional service.
Overview
2026
2026
years of professional experience
Work history
Training dental nurse
Divine Dental Care
St Albans, Hertfordshire
01 2023 - Current
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Facilitated patient comfort with empathetic chair-side manner.
- Upheld stringent infection control measures, promoting a safe environment.
- Took impressions of patients' teeth for study casts, aiding in treatment planning.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Delivered compassionate care and support to patients to alleviate anxiety and stress.
- Prioritised patient comfort, maximising client retention and satisfaction.
Sales advisor
Sport direct
Watford, Hertfordshire
07.2022 - 01.2023
- Suggested suitable products to customers for enhanced shopping experience.
- Delivered excellent customer service by addressing and resolving queries.
- Worked extended hours during holiday season managing high customer footfall.
- Educated customers on warranties and return policies for transparency.
- Monitored and refreshed displays to attract customers.
- Participated in team meetings contributing valuable ideas for sales improvement.
Sales Cashier
Next
Harrow, UK
01.2022 - 06.2022
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Worked energetically to maintain efficient operations during peak trading hours.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Received and processed product returns.
- Performed accurate cash counts at store opening and closing.
- Improved processes to support team target achievement.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
Cashier
St Luke's Hospice
Wembley, Brent
05.2014 - 03.2015
- Performed accurate cash counts at store opening and closing.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Handled diverse customer queries, providing accurate store, product and service information.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
Manager's Assistant
H&M and Breshka
Tirana Albania, Albania
04.2011 - 06.2013
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Organised master calendar of appointments, operational targets and projects.
- Drafted documents and reports for management review.
- Documented conferences, meetings and appointments with verbatim reports.
- Created and directed sales team training and development programmes.
- Managed sales team budgets and payroll.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Education
Diploma of Higher Education - Economy
Economic Faculty
Tirana AlbaniaBachelor of Arts - Language and Literature
University Academy of Tirana
TiranaNVQ Level 2 - Phlebotomy
Geopace Training
London Colney, Hertfordshire 01.2025 -
NVQ Level 2 - Hairdresser
The London Hairdressing Academy
Stanmore, HarrowSkills
- Merchandising proficiency
- Retail marketing
- Cash register operations
- Customer relations
- Payment processing
- Money management
- Credit card payment processing
- Upselling expertise
- Product promotions
Custom
Esmeralda, Marra, 07847876787, maraada56@yahoo.com, 30 Gainsborogh Avenue, UK, St Albans, AL1 4NL
Personal Information
Timeline
NVQ Level 2 - Phlebotomy
Geopace Training
01.2025 -
Sales advisor
Sport direct
07.2022 - 01.2023
Sales Cashier
Next
01.2022 - 06.2022
Cashier
St Luke's Hospice
05.2014 - 03.2015
Manager's Assistant
H&M and Breshka
04.2011 - 06.2013
Training dental nurse
Divine Dental Care
01 2023 - Current
Diploma of Higher Education - Economy
Economic Faculty
Bachelor of Arts - Language and Literature
University Academy of Tirana
NVQ Level 2 - Hairdresser
The London Hairdressing Academy