Esme Naughton
Summary
I am a loyal and trustworthy employee who can work alone or as part as a team. I am quick to learn and willing to adapt to any job. I am a competent, enthusiastic , hardworking employee with the ability to achieve tasks, who is punctual and on time. I am open minded and understanding of other peoples wants and needs.
Overview
4
4
years of professional experience
Work history
Police officer
Greater Manchester Police
Manchester
01.2023 - Current
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Produced comprehensive crime reports with meticulous attention to detail.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Worked in teams and by myself effectively to reach a goal.
Customer service assistant
Ikea
Manchester
09.2022 - 01.2023
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Retail sales assistant
LUNA Afflecks
Manchester
08.2021 - 08.2022
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Volunteer worker
Clayton hall museum
Manchester
01.2020 - 12.2020
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Collaborated with organisation staff and other volunteers to discuss new fundraising opportunities.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Provided individualised support and guidance for service users across range of issues to enhance wellbeing.
Education
GCSEs -
Fairfield High School for Girls
Manchester 09/2015 - 09/2020
A-Levels - Criminology
Clarendon sixth form
Manchester 09/2020 - 09/2022
A-Levels - Health and Social
Clarendon sixth form
Manchester 09/2020 - 09/2022
Skills
Communication
Experience in a wide range of industries
Teamwork
Reliable
Strong work ethic
Active listener
Driving license
Timeline
Police officer
Greater Manchester Police
01.2023 - Current
Customer service assistant
Ikea
09.2022 - 01.2023
Retail sales assistant
LUNA Afflecks
08.2021 - 08.2022
Volunteer worker
Clayton hall museum
01.2020 - 12.2020
GCSEs -
Fairfield High School for Girls
09/2015 - 09/2020
A-Levels - Criminology
Clarendon sixth form
09/2020 - 09/2022
A-Levels - Health and Social
Clarendon sixth form
09/2020 - 09/2022
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