Summary
Overview
Work history
Education
Skills
Timeline
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Esme Naughton

Summary

I am a loyal and trustworthy employee who can work alone or as part as a team. I am quick to learn and willing to adapt to any job. I am a competent, enthusiastic , hardworking employee with the ability to achieve tasks, who is punctual and on time. I am open minded and understanding of other peoples wants and needs.

Overview

4
4
years of professional experience

Work history

Police officer

Greater Manchester Police
Manchester
01.2023 - Current
  • Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Worked in teams and by myself effectively to reach a goal.

Customer service assistant

Ikea
Manchester
09.2022 - 01.2023
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Retail sales assistant

LUNA Afflecks
Manchester
08.2021 - 08.2022
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Volunteer worker

Clayton hall museum
Manchester
01.2020 - 12.2020
  • Worked with compassion and empathy to engage people from diverse backgrounds.
  • Collaborated with organisation staff and other volunteers to discuss new fundraising opportunities.
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
  • Provided individualised support and guidance for service users across range of issues to enhance wellbeing.

Education

GCSEs -

Fairfield High School for Girls
Manchester
09/2015 - 09/2020

A-Levels - Criminology

Clarendon sixth form
Manchester
09/2020 - 09/2022

A-Levels - Health and Social

Clarendon sixth form
Manchester
09/2020 - 09/2022

Skills

Communication

Experience in a wide range of industries

Teamwork

Reliable

Strong work ethic

Active listener

Driving license

Timeline

Police officer

Greater Manchester Police
01.2023 - Current

Customer service assistant

Ikea
09.2022 - 01.2023

Retail sales assistant

LUNA Afflecks
08.2021 - 08.2022

Volunteer worker

Clayton hall museum
01.2020 - 12.2020

GCSEs -

Fairfield High School for Girls
09/2015 - 09/2020

A-Levels - Criminology

Clarendon sixth form
09/2020 - 09/2022

A-Levels - Health and Social

Clarendon sixth form
09/2020 - 09/2022

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Esme Naughton