Esme Lawson

I assisted with mealtimes, personal care and took part in group activities. However, after a few months I learned this was not the right home for me and am continuing on my job search.

• Improved patient comfort by providing personal care and assistance.
• Coordinated with healthcare professionals for comprehensive patient care plans.
• Adapted care approach according to individual needs and preferences; provided personalised service.

• Risk assessed planned activities and venues for safe operations.
• Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
• Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.
• Kept all activities documented to inform future planning.
• Worked as active team member to achieve highest standards of care.
• Consulted with staff and relatives to discover beneficial and stimulating activities for participants.
• Contributed to overall mealtime experience and provided sociable mealtime activities.
• Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
• Assessed effectiveness and participation levels for social events and activities programme regularly.
• Assisted residents with dementia to participate in activity sessions, reminiscence support and general support.
• Maintained strict confidentiality of resident personal matters.
• Kept written records of resident participation and regularly reviewed individual needs.

• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
• Worked closely with nurses to maintain optimum levels of communication.
• Monitored client health conditions and reported immediate issues to manager.
• Safely escorted patients to and from medical appointments and hospital visits.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
• Monitored patients' conditions closely and escalated concerns to senior staff.
• Safely and securely transported patients using hoists and wheelchairs.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Built caring, supportive relationships with residents, enhancing daily life through personalised care.

• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Worked closely with nurses to maintain optimum levels of communication.
• Monitored client health conditions and reported immediate issues to manager.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
• Monitored patients' conditions closely and escalated concerns to senior staff.
• Safely and securely transported patients using hoists and wheelchairs.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Built caring, supportive relationships with residents, enhancing daily life through personalised care.
• Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
• Maintained confidentiality and compliance standards for optimised patient care.

• Controlled high standards of cleanliness through [Task], [Task] and [Task].
• Delivered outstanding customer service in line with [Type] brand by following departmental protocols.
• Increased return customer rate by [Number]% by quickly establishing strong rapport with customers.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Cultivated [Type] atmosphere and personalised customer experience.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Reduced complaints by [Number]% by proactively responding to customer concerns and implementing remedial action.
• Upheld excellent standards to create safe working environment complying with [Type] regulations and food safety standards.
• Increased average customer satisfaction rate by [Number]% through identifying and implementing strategies to improve customer experience.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Greeted and escorted guests to tables.
• Arranged tables and set up linens and silverware in preparation for guests.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Informed kitchen staff regarding special order requirements.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
• Attended to customer's needs proactively for first-class waiting service.