Esme
Solihull,West Midlands
Summary
Motivated individual with varied experience in health and safety (IOSH Trained), office administration, and customer service. Adapts quickly to new challenges and demonstrates strong organisational skills. Eager to leverage interpersonal strengths and a commitment to excellence in future roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health and Safety Officer
CareAvan
Birmingham, West Midlands
06.2025 - Current
- Conducted regular health and safety audits, identifying risks and implementing corrective measures to maintain a safe working environment.
- Investigated accidents occurred in area to determine cause, improve overall risk management and prevent similar occurrences in future.
- Engaged with employees at all levels to promote a culture of safety and prevent complacency.
- Reviewed and approved risk assessments and method statements from contractors, guaranteeing adherence to safety protocols.
- Reviewed company policies and procedures, determining compliance with current laws and regulations, making amendments when needed.
- Wrote comprehensive inspection reports outlining outcomes and steps taken.
- Attended safety functionality briefings to comprehend risk entailed and mitigation procedures.
Office Administrator
CareAvan
Birmingham, West Midlands
04.2024 - Current
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Maintained confidentiality of sensitive information, adhering to data protection regulations and upholding company integrity.
- Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
- Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
- Facilitated smooth running of office equipment, conducted routine maintenance checks, and liaised with technicians for repairs.
- Administered HR duties, including maintaining employee records, processing new hire paperwork, and overseeing payroll activities.
- Made travel arrangements for staff on business trips, liaising with individual staff members to accommodate all requirements.
Customer Service Advisor
Argos
Birmingham, West Midlands
10.2023 - 03.2024
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Collaborated with team members to meet or exceed customer service targets and objectives.
- Processed customer orders, payments, and returns, maintaining accurate records in company database.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
Education
Master of Science - Strategic Marketing & Consulting
University of Birmingham
Birmingham, BIR2023
Bachelor of Business Administration - Marketing
SZABIST
Karachi2019
Skills
- Risk assessment
- Incident investigation
- HSE legislation familiarity
- Premises safety inspections
- Safety training coordination
- Computer literacy
Certification
- IOSH Managing Safely - June 2025
- Fire Extinguishers Training as per Fire Precaution Regulations 1997 (as amended 1999) - February 2025
Timeline
Health and Safety Officer
CareAvan
06.2025 - Current
Office Administrator
CareAvan
04.2024 - Current
Customer Service Advisor
Argos
10.2023 - 03.2024
Master of Science - Strategic Marketing & Consulting
University of Birmingham
Bachelor of Business Administration - Marketing
SZABIST