Esmae Palmer

-Supervise daily operations of medical services, facilitating effective healthcare access for patients while maintaining alignment with regulatory standards.

-Lead team of 23 medical practitioners, facilitating recruitment, training and performance assessments.

-Constructed and completed the company's first CQC report.

-Assessed and interpreted key performance indicators-recognising areas for advancement and applying data-driven strategies that improved operational performance.

-Streamlining staffing arrangements across London and Midlands venues, integrating transport, travel, illness considerations, and training.

-Coordinated Medicure's Executive's professional and personal schedules.

- Coordinated patient admissions and discharges to ensure efficient bed utilisation in the hospital.

-Managed bed availability and prioritised patient placement based on medical needs

-Collaborated with healthcare professionals of all departments to optimise patient flow and minimize A&E wait times.

-Implemented strategies to improve bed management while conducting regular audits to ensure compliance with bed management policies and procedures.

-Enabled my learning- constantly being educated on medicine.

-Became a ‘champion' and representative for Infection Control & At-home discharge services.

-Continuously dealing with sensitive information.

-Assisted in decision-making processes by conducting comprehensive research.

-Took minutes during meetings accurately preserving crucial details for future reference.

-Drafting SOPs and policies: medical and non-medical.

-Streamlined administrative processes to increase efficiency at work.

-Coordinated all logistical aspects of corporate events leading to organised and successful functions.

-Handled confidential documents securely maintaining privacy and trustworthiness within the hospital.

-Trained new doctors and nurses and invigilating exams- boosting overall team productivity in administration tasks.

-Acting as first point of contact for heads from all sectors, including external trusts.

-Working to NHS timely standards- analysing the Nervecentre screens to avoid 12 hour breaches, chasing allocations on wards that are occupied.

-Communicating with all clinical areas coordinators' keeping them updated on current flow and alerting them to potential delays and/or the initiation of contingency protocols.

-Keeping up to date with legislation and processes that may have an influence on the outcome for transfer of care/discharge.

-Supporting colleagues at times of high demand and pressured working in a professional and considerate manner- doing whatever is necessary.

-Coordinated all logistical aspects of corporate events leading to organised and successful functions.

-Gained important understanding of a fast paced work environment while improving my knowledge and writing surrounding medicine. A rewarding experience that allowed me to contribute to the development of future healthcare professionals.

-Managed the lead of NHS Education's diary, continuously liaising with a multitude of people within and outside of the trust.

-Budgeting and creating financial reports for nurse education leaders, overseeing projects and advertising when new schemes are available.

-Being up to date with healthcare news, developing project ideas for the future.

-Adhering to the department budget, identifying where cuts may be made.

-Conducting performance evaluations for nurses and other professionals.

-Reporting to hospital executives and the CEO with department updates on daily meetings.