Esma Dosmukhambetova
London,Kingston upon Thames
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
1
1
year of professional experience
Work history
Waitress
Carls Jr Türkiye
Istanbul
01.2021 - 01.2022
- Collaborated with kitchen staff to ensure order accuracy.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Scottish Qualifications Certificate - School sixth form
Kilgraston
Scotland Perth 08/2019 - 06/2024
Filmmaking
Kingston University
Kingston upon Thames 08/2024 -
Skills
- Time management
- Team collaboration
- Attention to detail
- Multitasking ability
- Problem solving
- Service excellence
- Adaptability
- Resilient under pressure
- Fair conflict resolution
- Patience and composure
- Excellent memory recall
- Hygiene regulations compliance
- English fluency
- Verbal communication
- Knowledge of multiple languages
Languages
English
Native
Russian
Fluent
Turkish
Advanced
Kazakh
Intermediate
Timeline
Waitress
Carls Jr Türkiye
01.2021 - 01.2022
Scottish Qualifications Certificate - School sixth form
Kilgraston
08/2019 - 06/2024
Filmmaking
Kingston University
08/2024 -