Eslam Mohammed Eissa Fadl
Bucharest
Summary
Dynamic Team Leader at Four Seasons Hotel with a proven track record in enhancing customer satisfaction and team productivity. Skilled in performance improvement and relationship building, I empowered team members through targeted coaching, resulting in significant service quality enhancements. Committed to fostering collaboration and continuous improvement, I effectively resolved conflicts and optimized workflows.
Overview
6
6
years of professional experience
Work History
Team Leader
Four Seasons Hotel
01.2021 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Laundry Valet
Baron Resort
06.2018 - 05.2021
- Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
- Assisted customers with inquiries or concerns, ensuring positive experiences and repeat business.
- Minimized loss of inventory through accurate record-keeping of all laundered items including status updates on special requests or rush orders.
- Developed strong relationships with clientele through exceptional customer service skills while handling transactions at the front desk.
- Maintained an organized workspace for efficient processing of incoming and outgoing laundry items.
- Delivered superior customer service by responding to inquiries and complaints.
Education
Bachelor of Arts - General Studies
Beni Suef University
Beni Suef Egypt05-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Performance improvement
- Multitasking Abilities
- Relationship building
- Client support
- Reliability
- Client service
- Issue resolution
- Complaint resolution
- Verbal communication
- Excellent communication
Accomplishments
- Achieved employ of the month through effectively helping with customer satifaction.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Four Seasons Hotel
01.2021 - 12.2023
Laundry Valet
Baron Resort
06.2018 - 05.2021
Bachelor of Arts - General Studies
Beni Suef University
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