Esha Zakir Purnota
Ilford
Summary
Dedicated individual with a solid background in customer service and teamwork, showcasing adaptability and a strong work ethic. Effectively communicates with team members and customers, ensuring smooth operations and high satisfaction levels. Demonstrates initiative by managing multiple tasks efficiently, even during peak periods.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Goodmayes, Essex
09.2024 - Current
- Delivered swift, precise service to maximise customer satisfaction.
- Assisted team members in maintaining seamless operations during busy periods,
- Accurately processed customer orders while offering insightful menu suggestions
- Resolved customer complaints through effective problem-solving, ensuring positive experiences.
- Managed multiple tasks efficiently during peak hours to maintain service quality.
- Supported various kitchen stations, including food preparation, cooking, and dishwashing.
- Maintained cleanliness of food preparation areas to uphold high hygiene standards.
Senior Waiter
Russell Kitchen
Whitechapel
06.2024 - 03.2026
- Supported kitchen staff to enhance service timing and accommodate special requests.
- Maintained hygiene and food safety standards to uphold compliance.
- Seated guests promptly and coordinated service timing to minimise wait times.
Sandwich Artist
Subway
Enfield
04.2025 - 09.2025
- Prepared food items, including sandwiches and other products, according to customer specifications for optimal satisfaction.
- Maintained cleanliness and organisation of food preparation stations, ensuring compliance with health and safety standards.
- Executed daily tasks efficiently while supporting team members to enhance overall service delivery.
- Operated tills, processed transactions, and handled cash accurately, contributing to financial accountability.
Education
Bachelor of Science - Accounting
University of Sunderland
London, ENG01-2027
Higher National Diploma - Higher Secondary
Govt. Azizul Hoque College
Bogura01-2021
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Cash handling
- Food safety compliance
- Order processing
- Menu knowledge
- Communication skills
- Team player
- Multitasking efficiency
- Hospitality and customer service
- Trainable
- Communication excellence
- Cash register operation
- Hygiene standards awareness
- Precision under pressure
- Customer complaint handling
- Work pace adaptability
- Food preparation
- Product knowledge
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Timeline
Sandwich Artist
Subway
04.2025 - 09.2025
Crew Member
McDonald's
09.2024 - Current
Senior Waiter
Russell Kitchen
06.2024 - 03.2026
Bachelor of Science - Accounting
University of Sunderland
Higher National Diploma - Higher Secondary
Govt. Azizul Hoque College