Eshana Nicole Harker

· Management of all housing related matters concerning 400 properties including rent arrears, void management, ASB, estate management and supporting vulnerable customers whilst collaborating with other agencies.

· Linking with local organisations to improve estates, building positive relationships with internal and external stakeholders with a focus on retaining existing customers and building strong communities.

· Supporting the most vulnerable in our communities which includes engaging with Social Services and Police, attending TAF & MARACs.

· Service charge setting for Independent Living and General Needs schemes.

· Taking ownership and resolving complaints in line with KPI's.

· Monitoring own performance using performance tools.

· Additional duties included participation in Service Improvement Groups and Housing Provider Partnership Meetings, managing a Supported Housing Scheme and budget monitoring.

• Managing a patch of 947 rent accounts
• Monitor income, debt, sundry debts, court costs, rechargeable repairs
• Working with customers to understand their circumstances, build trust and create opportunities for payment, and achieving reductions in income and debt whilst sustaining tenancies
• Owning and delivering on performance on rent account patch to ensure all targets are surpassed or putting collaborative plans in place to recover any performance failings
• Establishing and maintaining working relationships with Housing Benefit departments, DWP, debt charities and other related agencies
• Being highly visible to customers, providing in depth knowledgeable in all thing's income and debt, account management and welfare benefits for your customers
• Responsible for using annual budget effectively and delivering positive outcomes that will enhance the customer experience

• Design, build and maintain all rosters at Station level for Leeds Bradford, Teesside, and Humberside airport
• Ensure all employees meet contractual hours and Working Time Directive is adhered to
• Provide feedback to Regional Management about roster coverage and potential improvements
• Interviewing applicants and arranging security interviews
• Issuing job offers and contracts
• Attending inductions to biometrically enrol new employees on their first day and process all paperwork
• Various administrative duties required

• Working with external agencies and charities to find customers suitable homes for those in need
• Liaising with local authorities to ensure effective operation of choice-based lettings schemes
• Working with contractors and stakeholders to ensure Accent homes are made safe and ready to let with a quick turnaround
• Shortlisting properties and working with applicants to find the best property, providing any application or benefit support needed throughout
• Generating and producing tenancy agreements and administrative duties

• Plan all rosters for cabin crew students and trainee pilots
• To issue course training plans to students and instructors concurrent with roster publication
• Ensure all pilots and cabin crew training adheres to Civil Aviation Authority, regulatory and company rules
• Carry out audits as and when required by the department audit schedule, or as requested by Flight Operations Director
• Responsible for monitoring all course absentees and re-rostering any missed elements
• Work closely with crewing and crew planning to ensure crew members are prevented from flying without regulatory training, licensing and associated paperwork in place and on record
• Management of external booking for training venues and course providers

• Be professional, punctual and courteous always
• Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy
• Reassure passengers and ensure they follow safety procedures correctly in emergency situations
• Deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight
• Give first aid where necessary