Eshal Shahzad

February 2026 – September 2026

• Provided one-to-one care and support to bed-bound adult with disabilities, assisting with dressing, eating, medication, and daily activities.
• Supported safe mobility and transfers using a sling, wheelchair, and bed-based care techniques.
• Supported administration of liquid medication mixed with thickener powder, following prescribed instructions and care procedures.
• Received professional training and guidance from a registered nurse, developing practical healthcare and patient-support skills.
• Supported shadowing and training of carers, demonstrating care routines and building confidence in communication and leadership.

• Delivered exceptional service in a high-paced dessert shop environment. Managed over 60 calls per day, with 10 orders every hour
• Operated till system and ensured accurate cash and card payment processing.
• Presented a range of desserts, including cakes and pastries, while ensuring adherence to high hygiene standards.
• Managed high volumes of orders during peak hours to ensure efficient service delivery.

• Utilised espresso machines, grinders, and other cafe equipment effectively for quality product output.
• Enhanced customer satisfaction by providing efficient and friendly service.
• Underwent barista training courses regularly upgrading skills set.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.

• Supported sales processes including paperwork preparation and documentation.
• Handled cash deposits and processed payments accurately.
• Responded to phone and in-person enquiries. Increased sales by 65%
• Assisted customers with enquiries regarding vehicle specifications, pricing and availability.
• Provided professional and friendly customer service, helping build trust with buyers.

• Built strong customer service skills through active listening, problem-solving, and ensuring residents’ needs were met.
• Enhanced communication and interpersonal skills by engaging respectfully and empathetically with residents.
• Developed teamwork and time management abilities by supporting daily routines and collaborating with care staff.