Ese Kita Odiete-daura
London
Summary
Organised and dependable security and customer service personnel, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Personnel
Ward Security Services-London
03.2023 - Current
- Screened vendors and contractors before granting access to restricted areas within building
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Analysed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Security Receptionist
Mitie Security And Facility Management-London
08.2021 - 03.2023
- Greet visitors and provide them with assistance
- Answer incoming calls and transfer them to the appropriate personnel
- Ensure visitors sign in and out of the building
- Enforce security protocols, such as requesting ID proof of visitors
- Maintain visitor logs and other records
- Monitor and control access to the premises
- Conduct regular security patrols of the premises
- Provide information and directions to visitors
- Provide administrative support to security personnel
- Maintain order and ensure safety of visitors and staff
- Routed incoming mail and messages to relevant personnel without delay.
- Resolve customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handle incoming and outgoing package deliveries,
- Welcome customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Check and verified photo identification prior to granting facility access.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to office building
- Respond immediately to intruder/panic/fire alarms upon activation during working hours.
- Document all incidents in the daily occurrence book.
- Control and issue keys in line with site policies
- Comply with site specific guidelines and duties as laid out in the assignment instructions.
- Receive and booked in visitors to the site, issued them with the appropriate ID passes, directing them to the correct destination and contacting the relevant host.
- Ensure that fire alarm testing takes place and is recorded
Security Receptionist
Securitas Security Services-London
09.2016 - 08.2021
- Welcome on-site visitors to determine the nature of the business, and announces visitors to appropriate personnel.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Providing administrative support, such as answering the telephone, taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable.
- Control access to client site or facility through the admittance process.
- Greet visitors, ascertain the nature of their business and refer them to appropriate staff members.
- Verify that all employees on company property wear their company-issued identification, and responsible for crowd control and assisting during fire alarm evacuation process
- Investigated and report fires, evacuations, hazardous situations or other facility-related events, provide back up to client personnel.
- Provide customer service responses, guidance and resolutions to visitors questions an inquires.
- Conduct routine hourly patrols of facilities to ensure the safety of employees both during normal and after duty hours.
Receptionist
VSG Security Services-London
01.2012 - 08.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
No Degree - NEBOSH General Certificate
SHEilds - Uk
London, United Kingdom11.2024
No Degree - IOSH Managing Workplace Safely
SHEilds
03.2024
Master of Arts - Human Resources Management
University of Greenwich
London, United Kingdom01.2010
Skills
- Security operations experience
- Visitor access management
- Report Preparation
- Keen observer
- Security Protocols
- Emergency Management
- Punctuality
- Workplace Safety
- Access Control
- Complex Problem-Solving
- Verbal and written communication
- Incident Reporting
- Relationship building and management
Certification
SIA
Avid reader, travelling, cooking, fitness, watching ancient and historical documentaries
Ese is a dependable, helpful, friendly, approachable and detail-oriented security and customer service personnel who has extensive experience working in corporate office environments. She is well-versed in performing security tasks such as checking in visitors and monitoring the premises, providing 5 star customer service by meeting and exceeding customer and client exceptions. She is also a strong communicator and problem solver and is comfortable interacting with customers, clients and coworkers. She's able to learn quick and adapt to any kind of workplace environment.
Timeline
Security Personnel
Ward Security Services-London
03.2023 - Current
Security Receptionist
Mitie Security And Facility Management-London
08.2021 - 03.2023
Security Receptionist
Securitas Security Services-London
09.2016 - 08.2021
Receptionist
VSG Security Services-London
01.2012 - 08.2016
No Degree - NEBOSH General Certificate
SHEilds - Uk
No Degree - IOSH Managing Workplace Safely
SHEilds
Master of Arts - Human Resources Management
University of Greenwich
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