Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Esabel Florence Fanisayi

Esabel Florence Fanisayi

DARTFORD,United Kingdom

Summary

Hardworking individual committed to supporting fast-paced and dynamic workflows. Communicates proactively to resolve and mitigate challenges. Exceptional eye for detail coupled with resourceful approach to problem-solving. Energetic student eager to offer self-motivated work ethic to high-performing team. Supports operations with strong organisational and communication skills. Astute problem-solver with history of sound judgment and reasoned thinking. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Runner

Enterprise Holdings
Johannesburg, South Africa
01.2021 - 03.2024
  • Delivered friendly, attention and professional customer service while completing tasks.
  • Communicated clearly with colleagues at multiple levels.
  • Cleaned and tidied spaces to maintain visually appealing, organised work locations.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Receptionist

Artyfany Logistics and Construction
Johannesburg, South Africa
06.2019 - 03.2024
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Cashier

Chicken Inn
harare, zimbabwe
01.2008 - 12.2013
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Counted change correctly and issued customer receipts.
  • Helped meet business needs by working extra shifts.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Checked notes carefully to spot counterfeit currency.

Restaurant cashier

Afro foods
Harare, Zimbabwe
01.2007 - 12.2007
  • Completed opening and closing procedures each day.
  • Resolved customer complaints and answered queries about store products.
  • Counted change correctly and issued customer receipts.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Helped customers make product and service selections among range of options.
  • Greeted customers entering store and responded promptly to customer needs.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Helped meet business needs by working extra shifts.
  • Kept checkouts areas and general store clean and orderly.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

Education

GCSEs - Ordnary level

Zvemapere High school
Chibi Zimbabwe
01.2001 - 12.2004

Skills

  • Heavy lifting
  • Special projects
  • Evacuation at heights
  • Interpersonal and writing communication
  • Product deliveries
  • Load bearing capacity testing
  • Communication skills
  • Problem-solving
  • Time management
  • Leadership
  • Team building
  • Marketing
  • Public relations
  • Social media marketing
  • Drinks upselling

Affiliations

  • Baking
  • cooking
  • reading novels
  • shopping

Timeline

Runner

Enterprise Holdings
01.2021 - 03.2024

Receptionist

Artyfany Logistics and Construction
06.2019 - 03.2024

Cashier

Chicken Inn
01.2008 - 12.2013

Restaurant cashier

Afro foods
01.2007 - 12.2007

GCSEs - Ordnary level

Zvemapere High school
01.2001 - 12.2004

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Esabel Florence Fanisayi