Eryn Peters
St Neots,Cambridgeshire
Summary
Customer-focused professional skilled in managing queries and complaints with composure. Experienced in cash handling and ensuring accurate transactions in fast-paced settings. Strong organisational and time management abilities enhance teamwork and support. Capable of training new staff and solving problems, committed to maintaining high standards while adhering to procedures.
Overview
4
4
years of professional experience
Work history
Team Member
Greggs
2024.10 - 2026.08
- Welcome customers and provide friendly, helpful service throughout their visit.
- Handled customer questions, requests and complaints calmly and professionally, enhancing overall customer experience.
- Took customer orders accurately, ensuring satisfaction of their needs.
- Handle cash and card payments accurately and responsibly.
- Work efficiently during busy periods while maintaining good customer service.
- Assisted in maintaining an organised and welcoming shop environment for customers.
- Communicate clearly with colleagues to make sure the shop runs smoothly.
- Follow company procedures relating to food safety, cleanliness, cash handling and customer service.
- Supported new staff members by teaching their roles and clarifying company procedures, fostering a collaborative work environment.
- Take responsibility for completing tasks properly and to a good standard, even when working under pressure.
Retail Assistant
Gunn's Bakery
Sandy
2022.10 - 2024.09
- Delivered friendly and helpful customer service, enhancing overall shopping experience.
- Assisted customers with inquiries and product selection, ensuring satisfaction and informed purchases.
- Served customers and handled cash and card payments.
- Collaborated with team members to maintain efficient shop operations and enhance customer service.
- Managed multiple tasks efficiently in a fast-paced retail environment.
- Maintained a clean, organised and presentable shop floor.
- Restocked products and kept displays looking tidy.
Education
A Levels - Sociology, Psychology
Samuel Whitbread Academy
SheffordGCSEs - Sociology, Philosophy, Art, Geography, English, Science, Maths
Samuel Whitbread Academy
SheffordSkills
- Customer service excellence
- Customer inquiry resolution
- Complaint resolution
- Cash handling and accurate transactions
- Working efficiently in a busy environment
- Compliance and quality control
- Organisational skills
- Teamwork and supporting colleagues
- Staff training support
- Problem-solving and using initiative
- Reliable and adaptable
- Confident learning new systems and processes
Additional Strengths
- I am naturally approachable and enjoy helping people, which is one of the things I have particularly enjoyed about working in customer service. I am comfortable speaking to different types of customers and colleagues and understand the importance of listening carefully and communicating clearly.
- I am also keen to learn. Although my experience so far has mainly been in retail, I am confident that the organisation, communication, accuracy and customer service skills I have developed are transferable to an administrative role. I am looking for an opportunity where I can learn new systems, take on more responsibility and build a long-term career in customer service and administration.
Timeline
Team Member
Greggs
2024.10 - 2026.08
Retail Assistant
Gunn's Bakery
2022.10 - 2024.09
GCSEs - Sociology, Philosophy, Art, Geography, English, Science, Maths
Samuel Whitbread Academy
A Levels - Sociology, Psychology
Samuel Whitbread Academy