Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
DeliveryDriver

Ervis Prengezaj

Muswell Hill

Summary

Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes. Deliver packages while safely driving in urban environments. Using excellent navigation skills to find alternate routes due to road delays. Interfacing with customers in a friendly and positive way. Possessing excellent maths skills to quickly manage cash transactions.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Delivery driver

Ervis Prengezaj
Albania/ London
03.2015 - 06.2020
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Assessed passenger fees, collected monies and secured cash against theft.
  • Regularly updated control centre on location and availability .
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.

Barber

Ervis Prengezaj
Albania
08.2009 - 11.2014
  • Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Applied specialised techniques to create full style makeovers, from natural to theatrical.
  • Cleaned and maintained salon, cut and wash stations and waiting area to maintain quality standards.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Maintained spotlessly clean salon workstations and tools.
  • Improved appearance of beards and moustaches using suitable shaving and clipping techniques.
  • Managed appointments and schedules to smooth workflow.

Customer assistant

Ervis Prengezaj
Albania
08.2008 - 03.2009
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Created attractive visual merchandising and shop window displays.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Completed transactions to replace or exchange defective items.
  • Offered prompt solutions to maintain customer satisfaction.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.

Education

GCSEs - Barber

Sander Prosi
Albania
09.2009 - 06.2014

Skills

- Strong verbal communication

  • Vehicle safety checks
  • Picking and packing
  • Full UK driving licence
  • Map reading and navigation skills
  • Responsible driver
  • Local area knowledge

Affiliations

  • Football
  • Volleyball
  • Driving Cars
  • Skydiving
  • Fishing
  • Exploring places

Languages

English
Intermediate

Timeline

Delivery driver

Ervis Prengezaj
03.2015 - 06.2020

GCSEs - Barber

Sander Prosi
09.2009 - 06.2014

Barber

Ervis Prengezaj
08.2009 - 11.2014

Customer assistant

Ervis Prengezaj
08.2008 - 03.2009

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Ervis Prengezaj