Ersun Aydın
Summary
Reliable Hospitality Specialist known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding communication, time management and computer skills.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor/Duty Manager
Voco Lythe Hill Hotel & Spa
2023.02 - Current
- Coached employees through day-to-day work and complex problems.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Front Desk Receptionist
Emen's Hotel
2019.12 - 2023.01
- Welcoming visitors in a warm and friendly manner
- Completing procedures when guests arrive and leave
- Answering and forwarding phone calls
- Taking and confirming reservations over phone and through online room reservation system
- Dealing with special requests from guests.
Front Desk Receptionist
Park Inn By Radisson
2019.05 - 2019.08
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Shift Leader
Xanterra Parks & Resorts Yellowstone National Park U.S.
2018.06 - 2018.10
- In my second season in YNP, I had been promoted to Shift Leader position
- I was responsible for employees' meal breaks, cashiers' bank accounts, food preparation and any other Food & Beverage tasks.
Hospitality Crew
Xanterra Parks & Resorts Yellowstone National Park U.S.
2017.06 - 2017.10
- It was a rotational job, I worked there as a Cashier, Server, Barista and Ice Cream Server.
Front Desk Receptionist
Blue Bay's Platinum
2016.06 - 2016.09
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Kervansaray Kundu Hotel
2015.06 - 2015.09
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Club Anastasia
2014.06 - 2014.09
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Diploma in Tourism Management -
Dokuz Eylül University
06.2018
Skills
- Reservation Management
- Complaint Handling
- Data Entry
- Front Desk Operations
- Decision-making capabilities
- Employee Management
- Staff Training and Development
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Front Office Supervisor/Duty Manager
Voco Lythe Hill Hotel & Spa
2023.02 - Current
Front Desk Receptionist
Emen's Hotel
2019.12 - 2023.01
Front Desk Receptionist
Park Inn By Radisson
2019.05 - 2019.08
Shift Leader
Xanterra Parks & Resorts Yellowstone National Park U.S.
2018.06 - 2018.10
Hospitality Crew
Xanterra Parks & Resorts Yellowstone National Park U.S.
2017.06 - 2017.10
Front Desk Receptionist
Blue Bay's Platinum
2016.06 - 2016.09
Front Desk Receptionist
Kervansaray Kundu Hotel
2015.06 - 2015.09
Front Desk Receptionist
Club Anastasia
2014.06 - 2014.09
Diploma in Tourism Management -
Dokuz Eylül University
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