ERSIN DEMIRALAY
London,GREATER LONDON
Summary
Dynamic professional with expertise in leadership, inventory management, and organisational abilities. Demonstrates exceptional problem-solving skills, motivational leadership, and professional integrity while excelling under pressure. Adept at relationship development, negotiation diplomacy, and public engagement strategies, ensuring effective communication and composure in challenging situations. Proficient in software knowledge and character assessment, contributing to strategic decision-making and operational efficiency. Committed to fostering growth through tenacious work ethic and performance-driven initiatives.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of post-secondary education
24
24
years of professional experience
Work history
Retail manager
E.R FOOD & WINE
London, Greater London
04.2002 - 08.2005
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Managed inventory for smoother operations.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Organised special events and promotions to drive traffic and increase sales volume.
- Streamlined checkout procedures, enhancing customer experience during peak shopping periods.
- Ensured smooth running of daily operations with efficient resource allocation.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
Security guard supervisor
G4S Security Services
London, Greater London
02.2006 - 06.2010
- Maintained order in high-traffic areas for reduced risk incidents.
- Assisted in emergency evacuation procedures, maintaining calm in stressful situations.
- Coordinated security operations during special events; ensured smooth running without hindrance.
- Supervised loading docks; prevented loss or damage to goods.
- Improved staff communication skills through regular training sessions.
- Conducted thorough investigations into theft and vandalism, resulting in multiple resolutions.
- Controlled access points to prevent unauthorised entry onto the premises.
- Undertook risk assessments to identify potential hazards and implement preventative measures.
- Collaborated with local law enforcement when necessary to ensure public safety.
Court enforcement officer
Philips Collection Services
London, Greater London
05.2009 - 11.2010
- Negotiated payment arrangements for successful debt recovery.
- Conducted asset seizures to satisfy outstanding debts.
- Ensured compliance with eviction orders, resulting in secure property management.
- Raised court efficiency through the enforcement of court orders.
- Gave advice on various options available for debt repayment-promoting informed decision making among clients.
- Managed distress warrants for successful enforcement.
- Maintained detailed records of cases, enabling accurate tracking and follow-up actions.
- Participated in continuous professional development activities, staying updated with changes in law enforcement practices and regulations.
- Enhanced understanding of legal procedures by communicating effectively with all parties involved.
- Served eviction notices whilst maintaining respect and dignity for those involved.
- Followed safety protocols during potentially volatile situations for minimal risk exposure.
- Performed background checks on individuals, ensuring accurate information was provided to the court system.
- Delivered writs, summons and other court documents promptly and professionally.
- Assisted in the training of new staff, contributing to a better-skilled workforce.
- Handled sensitive data confidentially, adhering strictly to GDPR guidelines.
- Achieved resolution by conducting fair and impartial investigations into legal disputes.
- Reviewed legal documents for accuracy and compliance.
- Handled case documentation safely and securely for optimised client confidentiality.
- Managed high volume client caseloads through planning and organisation.
Court enforcement officer
JBW GROUP
London, Greater London
04.2010 - Current
- Raised court efficiency through the enforcement of court orders.
- Ensured compliance with eviction orders, resulting in secure property management.
- Managed distress warrants for successful enforcement.
- Gave advice on various options available for debt repayment-promoting informed decision making among clients.
- Monitored payments arrangements to guarantee adherence by debtors.
- Conducted asset seizures to satisfy outstanding debts.
- Handled sensitive data confidentially, adhering strictly to GDPR guidelines.
- Negotiated payment arrangements for successful debt recovery.
- Enhanced understanding of legal procedures by communicating effectively with all parties involved.
- Delivered writs, summons and other court documents promptly and professionally.
- Maintained detailed records of cases, enabling accurate tracking and follow-up actions.
- Participated in continuous professional development activities, staying updated with changes in law enforcement practices and regulations.
- Followed safety protocols during potentially volatile situations for minimal risk exposure.
- Served eviction notices whilst maintaining respect and dignity for those involved.
- Reviewed legal documents for accuracy and compliance.
- Handled case documentation safely and securely for optimised client confidentiality.
- Documented case progress and outcomes, creating reports for further analysis.
- Managed high volume client caseloads through planning and organisation.
- Performed additional research and evidence gathering to strengthen client cases.
- Assessed and summarised legal reports for client communications.
- Supervised legal proceedings from claim filing to case closure.
- Working as part of the ANPR fleet group, this includes working together with the metropolitan police service in order to stop and execute warrants on behalf of the courts and local authorities and councils
Mould and Damp Swab Sample Collection
GENETIX
London, Greater London
10.2025 - Current
- Performed accurate, efficient day-to-day duties across assigned responsibilities consistently.
- Conduct mould and damp sample collection in residential and commercial properties following company procedures.
- Perform on-site inspections to identify signs of mould growth,
- Ensure all samples are accurately labelled, documented, and prepared for laboratory analysis.
- Maintain a strict chain of custody for all environmental samples.
- Complete detailed inspection reports, recording observations, photographs, and environmental conditions.
- Follow Health & Safety regulations, including the use of PPE and safe working practices in occupied properties.
- Communicate professionally with tenants, landlords, housing officers, and property managers during site visits.
- Schedule and manage multiple daily appointments while meeting service deadlines.
- Identify potential hazards and report urgent health or structural concerns to relevant departments.
- Ensure compliance with company quality assurance procedures and environmental regulations.
- Maintain sampling equipment, ensuring cleanliness, calibration, and operational readiness.
- Record and update customer information using digital reporting systems and mobile applications.
- Provide clear explanations of the sampling process while maintaining impartiality and professionalism.
- Handle confidential customer and property information in accordance with GDPR and company policies.
Education
GCSEs - English
Kingsland Secondary School
London 09.1997 - 06.2001
GCSEs - Maths
Kingsland Secondary School
London 09.1997 - 06.2001
GCSEs - Science
Kingsland Secondary School
London 09.1997 - 06.2001
GCSEs - Drama
Kingsland Secondary School
London 09.1997 - 06.2001
GCSEs - Geography
Kingsland Secondary School
London 09.1997 - 06.2001
GCSEs - Turkish
Kingsland Secondary School
London 09.1997 - 06.2001
NVQ Level 3-4 in Enforcement - Court Enforcement
University of Staffordshire
LondonDoor Supervision SIA - Security Industry
City & Guilds of London Institute
LondonProgramme for civil enforcement agents - Court Enforcement
City & Guilds of London Institute
LondonGeneral Bailiff - Court Enforcement
HMRC COURTS and TRIBUNALS
London /2009 -
Becoming an Expert Witness - Mould and Damp
Expert Witness Institute
London 10.2025 -
Skills
- Leadership
- Inventory management
- Knowledge of Software
- Problem-solving expertise
- Motivational leadership
- Professional integrity
- Tenacious work ethic
- Verbal and written proficiency
- Public engagement strategies
- Negotiation diplomacy
- Composure in stressful situations
- Character assessment
- Management and organizational abilities
- Performance under pressure
- Strong communication skills
- Relationship development
Languages
English and Turkish
Fluent
References
References available upon request.
Timeline
Mould and Damp Swab Sample Collection
GENETIX
10.2025 - Current
Becoming an Expert Witness - Mould and Damp
Expert Witness Institute
10.2025 -
Court enforcement officer
JBW GROUP
04.2010 - Current
Court enforcement officer
Philips Collection Services
05.2009 - 11.2010
Security guard supervisor
G4S Security Services
02.2006 - 06.2010
Retail manager
E.R FOOD & WINE
04.2002 - 08.2005
GCSEs - English
Kingsland Secondary School
09.1997 - 06.2001
GCSEs - Maths
Kingsland Secondary School
09.1997 - 06.2001
GCSEs - Science
Kingsland Secondary School
09.1997 - 06.2001
GCSEs - Drama
Kingsland Secondary School
09.1997 - 06.2001
GCSEs - Geography
Kingsland Secondary School
09.1997 - 06.2001
GCSEs - Turkish
Kingsland Secondary School
09.1997 - 06.2001
General Bailiff - Court Enforcement
HMRC COURTS and TRIBUNALS
/2009 -
NVQ Level 3-4 in Enforcement - Court Enforcement
University of Staffordshire
Door Supervision SIA - Security Industry
City & Guilds of London Institute
Programme for civil enforcement agents - Court Enforcement
City & Guilds of London Institute