Errol Francis Lopes
Manchester,united Kingdom
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
2
2
years of professional experience
Work history
Team Leader
Production
Verna, Indian
03.2021 - 01.2022
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Junior Research Fellow
IT section
Goa, India
09.2020 - 03.2021
- Completed documents associated with local regulatory guidelines, and research protocols.
- Followed up with research study participants to acquire additional data or resolve data inaccuracies.
- Created Online registration form for waste management for the state of Goa.
- Worked of creating and formulating Ideas for issue of online draft creation on OCMMS.
Digital Service Analyst
Digital Marketing
Goa, India
02.2020 - 09.2020
- Handled all our clients profile in the reputation sector of the company.
- Learnt to create websites and digitally market the business.
Education
Bachelors of Engineering - Electronic and Telecommunication
Padre Conceicao College of Engineering
Verna 06/2015 - 06/2019
Higher Secondary - Science
Shri Shantadurga Higher Secondary School
India 06/2013 - 05/2015
High School -
Our Lady Of Grace High School
IndiaSkills
- Team supervision
- Employee retention strategies
- Resource allocation
- Team development strategies
- Customer relationship management
- Process improvement
Languages
English
Fluent
Timeline
Team Leader
Production
03.2021 - 01.2022
Junior Research Fellow
IT section
09.2020 - 03.2021
Digital Service Analyst
Digital Marketing
02.2020 - 09.2020
Bachelors of Engineering - Electronic and Telecommunication
Padre Conceicao College of Engineering
06/2015 - 06/2019
Higher Secondary - Science
Shri Shantadurga Higher Secondary School
06/2013 - 05/2015
High School -
Our Lady Of Grace High School
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