Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Erolnt Avntouli

Rugby

Summary

Experienced Warehouse & Operations Manager with a strong background in team leadership, process improvement, and warehouse automation. Comfortable working in fast-paced environments, overseeing large teams, and ensuring smooth operations through WMS systems and data-driven decision-making.

Quick to adapt and integrate into new workplaces, I have supported major transitions, including automation projects and new site launches, while maintaining a hands-on approach to problem-solving. With a strong understanding of logistics, customer service, and operational efficiency, I am always looking for ways to improve processes and contribute to a well-run, effective operation.

Overview

4
4
years of professional experience

Work history

Department Manager

GXO-ZARA
Crick, Northamptonshire
12.2024 - Current
  • Joined GXO as a Department Manager to support the launch of a 1.2 million sq. ft. warehouse in Crick, one of the largest GXO sites in the UK, managing operations for the Zara contract.
  • Led a team of 150+ warehouse staff and supervisors, overseeing inbound, outbound, and inventory processes to ensure efficient workflow and KPI achievement.
  • Played a key role in the successful relocation of operations from Northampton to Crick, implementing new operational strategies and ensuring a smooth transition with minimal disruption.
  • Supported the integration of advanced automation and warehouse management systems, improving productivity, accuracy, and overall efficiency.
  • Collaborated with senior leadership, IT teams, and operational staff to enhance warehouse processes, reduce costs, and drive continuous improvement in a high-volume, fast-paced environment.

First line manager

DHL Supply Chain
Rugby, Warwickshire
04.2023 - 12.2024
  • Played a key role in a major automation transition, providing hands-on support, training teams, and ensuring a smooth integration of new systems to enhance efficiency.
  • Led and managed warehouse teams, overseeing daily operations, resource allocation, and performance management to maintain high productivity levels.
  • Provided critical support to the Sephora contract startup at the Coventry site for one month, assisting with process implementation and operational setup.
  • Ensured seamless communication between teams, senior management, and automation specialists, facilitating a successful transition during the change period.
  • Maintained high health & safety standards and compliance, fostering a safe and efficient working environment during operational changes.

First line manager

GXO-John Lewis
Coalville, Leicestershire
09.2022 - 02.2023
  • Led and supervised a team of 120 warehouse staff per shift, ensuring efficient operations, productivity, and adherence to company standards.
  • Acted as interim Shift Manager, successfully covering the role during a vacancy, overseeing end-to-end shift performance, and ensuring KPIs were met.
  • Managed workforce planning, resource allocation, and performance monitoring, optimizing efficiency and maintaining high levels of engagement.
  • Implemented and enforced health & safety regulations, fostering a safe working environment and reducing incidents.
  • Coordinated cross-functional communication between teams, senior management, and stakeholders to ensure seamless warehouse operations.

Customer service manager

Clipper Logistics-Mountain Warehouse
Kettering, Northamptonshire
05.2022 - 09.2022
  • Took on a dual role as both Customer Service Manager and Admin Team Leader, overseeing day-to-day operations while ensuring high levels of customer satisfaction and team efficiency.
  • Managed the customer service team, providing leadership, training, and performance management to ensure excellent service delivery for Mountain Warehouse customers, handling a wide range of inquiries, complaints, and order-related issues.
  • Acted as the primary point of contact for customers, managing escalations and ensuring timely resolutions of issues, maintaining high customer retention and satisfaction levels.
  • Played a key role in setting up and optimizing processes for the new overflow site in Kettering, ensuring seamless integration with the main operations and a smooth workflow.
  • Worked closely with senior management to develop and implement new administrative procedures and improve existing systems to enhance operational efficiency.
  • Coordinated communication between customer service and the operational teams to ensure accurate order processing, timely dispatch, and real-time updates to customers.

Implementation manager

Clipper Logistics-Farfetch
Harlow, Essex
01.2022 - 05.2022
  • Played a key role in the successful transition of Farfetch operations from the Daventry warehouse to the new facility in Harlow, Essex, overseeing the setup of the new warehouse and logistics systems.
  • Collaborated closely with senior management and cross-functional teams to develop and implement streamlined warehouse procedures tailored to the new space and operational needs.
  • Led the integration of new technologies and tools, ensuring that all systems were aligned with Farfetch’s high standards for inventory management, order fulfillment, and quality control.
  • Assisted in designing and optimizing the layout of the new warehouse, ensuring efficient workflow, effective space utilization, and a seamless flow of operations.
  • Coordinated with various departments to ensure smooth handover of processes, ensuring that team members were trained and familiar with the new systems and procedures.
  • Contributed to the development of training materials and conducted onboarding sessions for staff to ensure a smooth transition and high levels of competency in the new warehouse environment.

First line manager

Clipper Logistics
Daventry, Northamptonshire
03.2021 - 01.2022
  • Promoted to Line Manager, overseeing the high-value jewelry department, ensuring the meticulous handling, storage, and dispatch of luxury jewelry and high-end items, including those in collaboration with Ferrari Vault.
  • Managed a team of operatives, providing leadership, guidance, and ongoing training to ensure adherence to strict quality standards and security protocols for high-value products.
  • Served as the primary point of contact between the jewelry department, senior management, and external partners, including Ferrari Vault, facilitating clear communication and ensuring smooth operational workflows.
  • Conducted regular team performance reviews, identifying areas for development and implementing strategies to enhance efficiency, accuracy, and overall team morale.
  • Ensured compliance with security procedures and best practices for handling and storing high-value jewelry, minimizing risk and preventing potential loss or damage.
  • Played an integral role in coordinating the logistics of Ferrari Vault items, ensuring that all assets were properly documented, tracked, and securely stored.

Administrator

Clippers Logistics
Daventry
12.2020 - 03.2021
  • Managed and maintained detailed and accurate warehouse logs, including inventory tracking, stock levels, and order processing for high-end clothing and luxury brand products.
  • Coordinated the seamless flow of communication between senior management, operational teams, and external stakeholders to ensure smooth daily operations and timely deliveries.
  • Oversaw the deployment of orders, ensuring correct products were prepared, packed, and dispatched according to Farfetch's high standards of quality and accuracy.
  • Monitored and reported on warehouse performance metrics, identifying areas for improvement and assisting with the implementation of process improvements.
  • Ensured compliance with all health and safety regulations, conducting routine checks and making necessary adjustments to safeguard staff and inventory.
  • Demonstrated strong attention to detail and organizational skills in maintaining logs, coordinating schedules, and overseeing the daily operations of the warehouse.

Education

Bachelor of Business Administration - Business Administration

University of Ionian islands
lefkas Greece
09.2017 - 06.2020

Bachelor of Business Administration - Digital Marketing

Arden University
Birmingham
09.2024 -

Skills


  • Operational & Process Management
  • Performance Monitoring & KPI Achievement
  • Warehouse & Logistics Operations
  • Strong knowledge of WMS programs (Warehouse Management Systems)
  • Microsoft Excel & Office Suite (Word, PowerPoint, Outlook)
  • Data Analysis & Reporting
  • Automation & Process Optimization
  • Inventory Management Systems
  • Client & Stakeholder Management
  • Customer Service & Issue Resolution
  • Business Administration & Strategy
  • Digital Marketing Fundamentals (in progress)
  • Strong Communication & Negotiation
  • Quick Learner & Fast Adaptation to New Environments
  • Problem-Solving & Critical Thinking
  • Multitasking & Time Management
  • Continuous Learning & Professional Growth

Languages

Greek
Fluent
English
Fluent
Albanian
Fluent
Romanian
Beginner

References

References available upon request.

Timeline

Department Manager

GXO-ZARA
12.2024 - Current

Bachelor of Business Administration - Digital Marketing

Arden University
09.2024 -

First line manager

DHL Supply Chain
04.2023 - 12.2024

First line manager

GXO-John Lewis
09.2022 - 02.2023

Customer service manager

Clipper Logistics-Mountain Warehouse
05.2022 - 09.2022

Implementation manager

Clipper Logistics-Farfetch
01.2022 - 05.2022

First line manager

Clipper Logistics
03.2021 - 01.2022

Administrator

Clippers Logistics
12.2020 - 03.2021

Bachelor of Business Administration - Business Administration

University of Ionian islands
09.2017 - 06.2020

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Erolnt Avntouli