Ernesto Urbaez-Acosta
London,UK
Summary
Dedicated and proactive individual, eager to contribute to the success of a leading company in work experience and facilities management. Offering strong focus on communication efficacy and organisational efficiency, demonstrating exceptional customer service orientation, along with great attention to detail and robust work ethic, vital for maintaining order and efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Cleaner Banking
ISS UK at Jefferies International Limited
London, UK
02.2024 - 08.2025
- Maintained adherence to health and safety guidelines, ensuring a safe environment for customers.
- Responded promptly to customer requests, enhancing overall satisfaction.
- Swiftly managed emergency situations, minimising disruption through immediate cleanup.
- Promoted optimal safety practices, effectively eliminating risks and hazards.
- All training sessions are up to date.
- Reported breakages efficiently for prompt resolution.
- Collaborated with management project team, escorting contractors safely to designated areas.
- Provided coverage for supervisor and cleaning teams as request.
Cleaner supervisor
ISS UK at 7th & 10HA PARIBAS
London, UK
06.2023 - 02.2024
- Streamlined daily operations by distributing workload among operative cleaners.
- Ensured strict adherence to Health and Safety guidelines at all times.
- Monitored productivity and safety standards for all employees.
- Performed administrative tasks including holiday approvals and payment queries.
- Enhanced team efficiency through implementation of new scheduling practices.
- Coordinated with other supervisors to maintain consistency across shifts.
- Monitored employee attendance records for maintaining discipline within the team.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new hires and set up mentoring relationships to drive team performance.
- Led team meetings, ensured clear communication amongst all placemakers.
Cleaner supervisor
JCP by Samsic
London, UK
09.2022 - 03.2023
- Supervised cleaning tasks while participating to maintain cleanliness of premises.
- Ensured adherence to Health and Safety guidelines at all times.
- Coordinated with management, providing updates on cleaning activities and issues.
- Assigned and prioritised tasks for cleaners to ensure timely completion.
- Monitored employee productivity and safety, addressing any concerns promptly.
- Adapted quickly to schedule changes, minimising service disruptions.
- Performed scheduled inspections of cleaning work to enhance workflow.
- Delivered constructive feedback to improve cleaning staff performance.
- Conducted the team to handle chemical solutions in line with COSHH.
Assistant Manager
CCM Facilities - WeWork Ltd
London
11.2018 - 09.2020
- Oversaw manager's team during absences, ensuring uninterrupted operations.
- Facilitated communication between Director and Cleaning Managers to enhance service quality.
- Conducted monthly audits to verify compliance with service standards.
- Supervised cleaning supervisors, delegating tasks and managing resource availability.
- Ensured adherence to health and safety regulations, including COSHH and fire safety protocols.
- Managed inventory of cleaning supplies, maintaining optimal stock levels at all times.
- Assisted in recruitment and training of new staff, enhancing role competency.
- Addressed cleaning-related issues by reporting faults and responding to customer requests promptly.
Finance Assistant
London Hilton Hotels
London, UK
09.2018 - 11.2018
- Reconciling invoices and purchase orders daily.
- Maintain ongoing accounts of over two hundred suppliers.
- Updating the F&B inventory in the main computer system.
- Create spreadsheets and run reports on data.
- Performed general administrative tasks, enhancing overall departmental productivity.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Updated records in Birchstreet system to keep account totals correct and current.
- Helped research and resolve financial discrepancies to reduce errors.
Payroll Assistant
London Hilton Hotels
London, UK
03.2013 - 08.2018
- Processed daily timesheets for over 300 employees using Unifocus-Watson, ensuring timely remuneration.
- Maintained payroll processing in accordance with company policies and procedures.
- Verified accuracy of payroll reports prior to submission to payroll manager.
- Utilised advanced Excel skills to generate comprehensive payroll reports.
- Documented employee attendance, leave, and overtime, keeping databases current.
- Safeguarded confidentiality of sensitive data, fostering a trusting workplace.
- Responded to payroll-related enquiries, providing accurate information to staff.
- Collaborated with HR and Finance department to enhance employee data management.
C&B Banqueting facilities
London Hilton Hotels
London, UK
05.2012 - 02.2013
- Collaborated with conference and banqueting events team to ensure exceptional customer satisfaction.
- Provided support to International Olympic Committee - IT commission during London Olympic Games.
- Assisted C&B administration office in addressing various operational requests.
Education
Customer Services & Business Administration
NHS Work Academy Programme
London 08.2022 - 09.2022
Certificate of Higher Education - Computer Science and Data Processing
World Education Services
Toronto, Canada 04.2018 - 06.2018
Diploma of Higher Education - Computer Science
Universidad Dominicana O&M
Santo Domingo/Dominican Republic 10.1986 - 06.1990
English Literature and English Language
Eurocentres
Alexandria, Virginia, USA 08.2001 - 09.2001
Skills
- Microsoft Office proficient
- Communication efficacy
- Organisational efficiency
- Customer service-oriented
- Teamwork
- Time management
- Problem-Solving
- Attention to Detail
- Reliability and dependability
- Flexibility and adaptability
Languages
English
Advanced
Spanish
Native
Portuguese
Intermediate
Affiliations
- Swimming, riding a bike, cooking, play basket ball
Timeline
Cleaner Banking
ISS UK at Jefferies International Limited
02.2024 - 08.2025
Cleaner supervisor
ISS UK at 7th & 10HA PARIBAS
06.2023 - 02.2024
Cleaner supervisor
JCP by Samsic
09.2022 - 03.2023
Customer Services & Business Administration
NHS Work Academy Programme
08.2022 - 09.2022
Assistant Manager
CCM Facilities - WeWork Ltd
11.2018 - 09.2020
Finance Assistant
London Hilton Hotels
09.2018 - 11.2018
Certificate of Higher Education - Computer Science and Data Processing
World Education Services
04.2018 - 06.2018
Payroll Assistant
London Hilton Hotels
03.2013 - 08.2018
C&B Banqueting facilities
London Hilton Hotels
05.2012 - 02.2013
English Literature and English Language
Eurocentres
08.2001 - 09.2001
Diploma of Higher Education - Computer Science
Universidad Dominicana O&M
10.1986 - 06.1990
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