Ernesto Carrillo García
Portsmouth
Summary
Detail-oriented and resourceful professional with expertise in administrative operations, project coordination, and strategic resource allocation. Skilled in fostering customer relationships through proactive communication and exceptional interpersonal skills. Adept at collaborative working, data analysis, and report-writing to support informed decision-making. Bilingual with multicultural awareness, offering resilience and perseverance in dynamic environments. Committed to leveraging project management expertise to drive efficiency and achieve organisational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Translation and Interpreting Coordinator
West Sussex County Council
Chichester
11.2024 - Current
- Coordinated and managed translation and interpreting projects for the Refugee Resettlement and Migration Service in WSCC, as well as external partners.
- Developed and monitored project budgets, identifying cost-saving opportunities to remain within financial constraints.
- Answered mailed, emailed, telephoned, and in-person requests for service and information.
Accommodation Pathway Team Officer
West Sussex County Council
Chichester
04.2024 - 11.2024
- Assisted refugee families with all matters relating to housing and affordability, including sourcing sustainable long-term accommodation for vulnerable families.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Reviewed and updated operational procedures, ensuring alignment with current best practices and regulatory requirements.
Refugee Resettlement Officer
West Sussex County Council
Chichester
01.2023 - 04.2024
- Provided comprehensive support for various facets of refugee family integration.
- Communicated effectively with a diverse range of partners in districts, boroughs, voluntary groups and communities.
Liaison Officer
West Sussex County Council
Crawley
07.2022 - 01.2023
- Provided support for diverse tasks to aid Bridging and Asylum families in the county.
- Assisted with a wide range of queries working alongside a number of relevant partners.
- Managed sensitive and confidential information with discretion, upholding privacy and security standards.
Project Manager for the public sector - Interpreting team
THG Fluently
London
08.2021 - 07.2022
- Worked full-time as a Project Manager, organising interpreter bookings for Public Sector clients, from NHS Trusts in the south-east London area.
- Coordinated effectively with clients and interpreters through phone and email, resolving queries to ensure smooth appointment operations.
- Engaged in discussions with clients to establish project requirements while maintaining consistency with business aims.
- Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
- Negotiated contracts with suppliers and service providers, securing favourable terms and quality resources for projects.
Interpreter (Freelance)
THG Fluently
London
02.2021 - 11.2021
- Worked for several NHS Trusts doing video and telephone interpreting for patients and doctors
- Accurately interpreted spoken and written conversations between different languages for clients.
- Adapted quickly to new subjects and environments, demonstrating versatility across legal, medical, and technical fields.
Telephone Interpreter
Clear Voice
Remote
10.2020 - 11.2021
- Worked as an interpreter between Spanish and English via telephone in a variety of different sectors, mainly business and for charity organisations with links to the home office
- Used cultural background knowledge to understand idiomatic meanings of specific expressions.
- Adapted quickly to new subjects and environments, demonstrating versatility across legal, medical, and technical fields.
- Maintained strict confidentiality and professionalism in sensitive settings, earning trust from clients and agencies.
Academic Achievement Tutor
BAY HOUSE SCHOOL AND SIXTH FORM
Gosport
09.2018 - 09.2019
- Facilitated grade improvement for underprivileged students in Spanish and French by conducting sessions in diverse classroom settings.
- Tutored students in one-to-one and small group sessions to progress learning.
- Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
- Cultivated a safe and supportive learning environment where students felt comfortable asking questions and expressing difficulties.
- Organised materials and spaces to support student learning and engagement for optimum learning.
- Offered constructive criticism and encouragement to students, building their self-esteem and academic resilience.
- Enforced appropriate behaviour when delivering sessions to minimise distractions.
Private Spanish teacher
Self employed
Portsmouth
09.2017 - 09.2019
- Conducted weekly online Spanish lessons for several students.
- Built and maintained courteous and effective working relationships.
- Actively listened to customers to fully understand requests and address concerns.
Teaching Assistant
MAYFIELD SCHOOL
Portsmouth
05.2018 - 07.2018
- Provided individual support to underperforming pupils in various subjects.
- Fostered student rapport through exemplary behavior and attentive responses to classroom dynamics.
- Assisted in the creation and maintenance of a safe classroom environment, minimising risks and hazards.
- Encouraged student interaction to develop positive learning and socialisation experiences.
- Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
Cover Supervisor
Teaching Personnel
Portsmouth
03.2018 - 05.2018
- Ensured comprehensive subject coverage for secondary school students in Portsmouth and surrounding areas.
- Promptly dealt with student problems or emergencies according to school policies and procedures.
- Compiled reports recording student progress, learning development and behaviour.
- Encouraged student interaction to develop positive learning and socialisation experiences.
Bar Associate
JD Weatherspoons
Portsmouth
10.2017 - 03.2018
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Managed cash transactions and operated the till effectively, contributing to accurate financial records.
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Cultivated a friendly and welcoming atmosphere in the premises.
Activity Leader
ANGLO EUROPEAN SCHOOL
Bognor Regis
07.2017 - 09.2017
- Coordinated with other team members to facilitate smooth running of all scheduled events and activities.
- Delivered informative briefings to participants before each activity, outlining objectives and safety guidelines.
- Provided guidance and support to students throughout the mulitple activities planned during their stay.
Bar Staff
Bunn Leisure
Selsey
07.2017 - 09.2017
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Kept bar stocked and organised for easy access and quick service to customers.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
Private Spanish teacher
Self employed
Ciudad Real
01.2016 - 06.2017
- Delivered private Spanish lessons to English-speaking students from England, Ireland, and the US.
Private English Teacher
Self employed
Ciudad Real
05.2015 - 06.2017
- Planned lessons with dynamic discussions and exercises to promote engagement.
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
- Used varied teaching methods to foster and stimulate enthusiasm for learning and maintain motivation.
- Marked student work and provided constructive feedback on improvement areas.
Education
Diploma of Higher Education - Health Interpreting
CIOL Chartered Institute of Linguists
Master of Arts - Translation and Interpreting
University of Surrey
Bachelor of Arts - English Studies
University of Castilla-La Mancha (UCLM)
Skills
- Administrative skills
- Attention to Detail
- Strategic resource allocation
- Project problem-solving
- Budget oversight
- Project coordination
- Procurement processes
- Confidentiality maintenance
- Customer Service
- Interpersonal communication
- Customer relationship building
- Report-writing
- Proactive communication
- Collaborative working
- Deadline adherence
- Knowledge of GDPR regulations
- Microsoft Office
- Invoice processing
- Supply chain understanding
- Data entry and analysis
- Resilience and perseverance
- Bilingual
- Multicultural awareness
- Project Management
Languages
English
Proficient (C2)
Spanish
Native
French
Intermediate (B1)
Italian
Intermediate
German
Elementary (A2)
Dari
Beginner (A1)
Russian
Beginner (A1)
Certification
- Certificate in Advanced English C1 in English Cambridge - Madrid April 2008
- DELF B1 in French UCLM - Toledo June 2008
- Course in Introduction to ELE ( Spanish as a foreign language) in Asia UIMP Universidad International Menendez Pelayo - Santander, Spain June 2015
- Course in Initiation to teaching ELE (Spanish as a foreign language) Cervantes Institute - Santiago de Compostela, Spain July 2016
- Course in Subtitling for TV and Cinema (EN-SP, SP-EN) Interpreting and Translation School "Trágora Formación" - Granada, Spain. November 2020 to January 2021
- CELTA Teacher of English as a Foreign Language
Affiliations
- Music
- Sport
- Travel
Timeline
Translation and Interpreting Coordinator
West Sussex County Council
11.2024 - Current
Accommodation Pathway Team Officer
West Sussex County Council
04.2024 - 11.2024
Refugee Resettlement Officer
West Sussex County Council
01.2023 - 04.2024
Liaison Officer
West Sussex County Council
07.2022 - 01.2023
Project Manager for the public sector - Interpreting team
THG Fluently
08.2021 - 07.2022
Interpreter (Freelance)
THG Fluently
02.2021 - 11.2021
Telephone Interpreter
Clear Voice
10.2020 - 11.2021
Academic Achievement Tutor
BAY HOUSE SCHOOL AND SIXTH FORM
09.2018 - 09.2019
Teaching Assistant
MAYFIELD SCHOOL
05.2018 - 07.2018
Cover Supervisor
Teaching Personnel
03.2018 - 05.2018
Bar Associate
JD Weatherspoons
10.2017 - 03.2018
Private Spanish teacher
Self employed
09.2017 - 09.2019
Activity Leader
ANGLO EUROPEAN SCHOOL
07.2017 - 09.2017
Bar Staff
Bunn Leisure
07.2017 - 09.2017
Private Spanish teacher
Self employed
01.2016 - 06.2017
Private English Teacher
Self employed
05.2015 - 06.2017
Diploma of Higher Education - Health Interpreting
CIOL Chartered Institute of Linguists
Master of Arts - Translation and Interpreting
University of Surrey
Bachelor of Arts - English Studies
University of Castilla-La Mancha (UCLM)
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