Ernestina Ohemaa Andoh
Kumasi,Ghana
Summary
Experienced Marketing and Sales Manager bringing extensive financial and customer service skills set to the fast-paced bank. Offers professional attitude and skills in professional sales and marketing. Known for having a customer-first mentality.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Bank teller
MTN Ghana Limited
Kumasi , Ghana
2019.02 - Current
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, handling an average of $12,774.15 daily.
- Employed cash handling and mathematics to balance cash drawers, achieving zero shortages or overages.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided customer records on demand, including account statements and copies of checks.
- Constantly met audit goals by creating and maintaining up to date records of each transaction.
- Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
Sales and marketing manager
Queen's Pride Enterprise
Kumasi , Ghana
2015.01 - 2018.01
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
- Maintained professional relationships with existing clients, upselling where possible.
- Worked closely with [Type] teams, ensuring thorough [Type] strategy execution for continued project and profit progression.
- Executed marketing and sales strategies to generate and convert qualified leads.
- Processed received client feedback on time to achieve maximum client satisfaction.
- Generated leads and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.
- Worked with cross functional team to develop and implement targeted sales strategies.
Secretary
LESDEP
Kumasi , Ghana
2013.09 - 2014.09
- Updated files and records with precise system navigation.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Drafted and distributed professional business letters and email correspondence.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
Assistant sales representatives
Above All Microfinance
Kumasi , Ghana
2012.06 - 2012.09
- Carried out cost-benefit and needs analysis of potential and existing clients for targeted sales approach.
- Used cold-calling and networking to reach new customers and grow potential client base.
- Built relationships with existing and new accounts.
- Drove sales and increased revenue through solid negotiation and closing skills.
- Used exceptional relationship building abilities to establish, develop and maintain positive business and customer links.
Education
Bachelor of Science - Marketing
University of Education
Kumasi, Ghana 2017.08 - 2019.07
Higher National Diploma - Marketing
Sunyani Polytechnic
Sunyani, Ghana 2011.08 - 2013.06
Skills
- Customer confidentiality
- Deposit and withdrawal management
- Banking operations
- Financial transactions
- Cross-selling expertise
- Deposits and withdrawals
- Sales and marketing strategy
- Salesforce
- Communication (verbal and written)
Languages
English
Advanced (C1)
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