Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERNESTINA KWAKUTSE

london,croydon

Summary

With a few years working in and around the retail business sector, I have ascertain positive and reliable work experience in the customer service and retail industry that could, undoubtedly be of great help to your business. It is vital to take note of the kind of attitude put up, and service offered to customers for it has impact on the growth of the business. The customers return depend on the type of customer service offered. With emphasis on customer service, am, a knowledgeable, smart and young brilliant customer service assistant and retail personnel who seek prospect in your industry . I obtained the following qualities and experience working as a customer service assistant and a retail personnel over the years….. Dedicated Retail Cashier with a strong foundation in customer service and the retail sector. Delivered exceptional customer experiences through efficient transaction management and knowledgeable product assistance. Focused on maximising customer satisfaction and enhancing store operations.

Overview

7
7
years of professional experience

Work History

retail in cattering

dellys
london, london
11.2024 - Current
  • Maintained clean, safe working environments to eliminate accident risks.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Retail Cashier

Super market
ghana, retail in catering
09.2019 - Current
  • Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
  • Maintained clean, tidy and organised checkout areas.
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
  • Calculated and provided accurate change to customers after transactions.
  • Managed queue efficiently, reducing customer wait times and enhancing shopping experience.
  • Assisted in stock management, including shelf replenishment and inventory checks.
  • Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.

Customer Service

ONTRACK
01.2025 - 01.2026

cattering

blue arrow
, london
05.2025 - 08.2025
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Education

Certificate of Higher Education - general art

high school
ashaiman senior high
01-2019

Skills

  • Efficient
  • Reliable
  • Good work initiatives
  • Problem solving
  • Brainstorming
  • Knowledge in till operations
  • Money management
  • Customer assistance
  • Knowledge in food dating
  • Fridge temperature monitoring
  • Food safety handling
  • Good communication skills
  • Item packaging
  • Arrangement on aisles
  • Ability to work in fast paced environment

Timeline

cattering

blue arrow
05.2025 - 08.2025

Customer Service

ONTRACK
01.2025 - 01.2026

retail in cattering

dellys
11.2024 - Current

Retail Cashier

Super market
09.2019 - Current

Certificate of Higher Education - general art

high school
ERNESTINA KWAKUTSE