ERNESTINA DZIFA DARKO
Telford ,Shropshire
Summary
With background in Health Care, I have developed a deep understanding of the challenges faced by those requiring support and the importance of compassionate care. My empathic nature allows me to connect with individuals on a personal level, fostering trust and creating a supportive environment. I am committed to promoting independence and enhancing the quality of life for those I assist. I possess excellent communication skills, which enables me to listen actively and respond effectively to the diverse needs of the people I support. I am adaptable, patient, and respectful of individual differences, ensuring that my approach is always person-centered.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare assistance
Prayngel healthcare
12.2024 - Current
- Support personal care such as washing, dressing, grooming, oral care, and toileting, while maintaining dignity and privacy.
- Help with mobility and transfers, including assisting patients to walk, repositioning to prevent pressure sores, and using mobility aids safely.
- Support continence care by assisting with toileting schedules, changing pads where appropriate, maintaining skin care, and recording input/output as required.
- Assist with eating and drinking, including serving meals, helping patients to feed, and encouraging hydration as per care plans.
- Provide comfort and emotional support by listening, reassuring anxious patients, and helping them feel safe and respected.
- Maintain a clean, safe care environment, including tidying bed spaces, making beds, and following infection prevention and control procedures.
- Clean, check, and restock equipment and supplies, ensuring items are available and safe to use, and reporting faults.
- Support communication and patient engagement by helping patients understand routines, using appropriate communication aids, supporting interpreters/family involvement where appropriate, and escalating any communication difficulties.
- Document care accurately by updating notes/charts and communicating key information to the multidisciplinary team during handovers.
- Follow policies and safeguarding duties, including confidentiality, consent, health and safety, reporting incidents, and escalating any signs of deterioration, neglect, or abuse.
Senior Healthcare Support Worker
The comfort squad limited
07.2023 - 11.2024
- Educate patients' families about mental health issues, treatment and care, facilitating patient recovery.
- Conduct consultations to understand patient’s needs, requirements and health issues and create personalised treatment plans.
- Observes and document patient behaviour, promptly reporting changes to medical staff.
- Keep patient medical, personal and treatment plan records safely store on care management software.
- Maintain excellent patient satisfaction by proactively helping with individual needs and requirements.
- Closely assess patients throughout consultations to determine appropriate treatment, medical or care plan needs.
- Coordinate shifts and delegate responsibilities to facilitate smooth operations and optimal client care.
- Optimize delivery of care, coordinating services with other healthcare and support professionals.
- Provides support with social activities, sports and hobbies, employment and general household duties to enhance day-to-day life of patients.
- Liaise with nurses and specialists to create cohesion across multi-disciplinary team, maintaining holistic care for patients.
- Deliver individualised care to elderly patients, fostering meaningful, trusting relationships.
Municipal Hospital
Nkwanta South, Oti Region
03.2018 - 06.2023
- Supported staff with clerical tasks for well-maintained office administration.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Build strong, trusting relationship with patients by providing continuous support and delivering best possible care.
- Actively listened to patients' complaints and feedback, action improvements to continuously elevate quality of care.
- Maintained accurate client records, helping to maximize data quality and accuracy.
- Assisted patients to prepare for day with bathing, dressing and providing toilet assistance.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Readied treatment rooms and patient beds to reduce backlogs and support timely interventions.
Ward Assistant (Voluntary Service)
Ghana Health Services
Peki, Volta Region
08.2017 - 02.2018
- Completed work to agreed standards and specifications.
- Greeted visitors and appropriately directed to designated areas.
- Supported staff with clerical tasks for well-maintained office administration.
- Listened to oral instructions or correspondence and transcribed information, formatting documents to suit purposes.
- Assisted patients to prepare for day with bathing, dressing and providing toilet assistance.
- Accompanied service users to hospital appointments, community events and ad-hoc errands, providing safety and support.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Readied treatment rooms and patient beds to reduce backlogs and support timely interventions.
Physician Assistant (National Service)
Peki Government Hospital
06.2016 - 08.2017
- Conducting physical examination and obtaining medical histories.
- Assisting in diagnosing and treating illnesses or injuries under the supervision of a licensed physician.
- Prescribing medications and providing education on their use.
- Assisting in surgeries and other medical procedures.
Education
West African senior School Certificate Examination -
Kpando Senior High School
Kpando, Ghana06.2011
Bachelor Degree - Physician Asssistanship (Clinical)
University of Health and Allied Science
05.2016
Skills
- Disability support
- Team collaboration
- Safeguarding policy knowledge
- Health and safety compliance
- Training and mentorship
- Team management
- Treatment and care plan
- Behavioural observation
- CPR and first Aid
- Patient relations
- Health checks
- Medicine administration
- Housework and cleaning
- Emotional support and companionship
- Solution-focused techniques
- Behavioural therapy techniques
- Patient assessment
- Problem solving
- Infection control practices
- Multidisciplinary coordination
- Emotional support provision
- Risk assessment
Languages
English
Twi
Certification
- Care certificates
- CPI safety and interventions training
- Moving and handling certificate
- Mandatory e-learning for care workers
Timeline
Healthcare assistance
Prayngel healthcare
12.2024 - Current
Senior Healthcare Support Worker
The comfort squad limited
07.2023 - 11.2024
Municipal Hospital
03.2018 - 06.2023
Ward Assistant (Voluntary Service)
Ghana Health Services
08.2017 - 02.2018
Physician Assistant (National Service)
Peki Government Hospital
06.2016 - 08.2017
West African senior School Certificate Examination -
Kpando Senior High School
Bachelor Degree - Physician Asssistanship (Clinical)
University of Health and Allied Science