Summary
Overview
Work History
Education
Skills
Software
Hobbies
Timeline
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Ernest Hodaj

IT Systems Engineer
Lowestoft,Suffolk

Summary

I am a 26-year-old IT Systems Engineer with extensive experience driving network security and accessibility. Highly skilled with system configuration and virtualization using Hyper-V and Windows Systems. I am very passionate, hard-working, and eager to succeed in the IT industry which I have over 5 years experience in. I very am optimistic about my future challenges that will enhance an already positive career path. I have great knowledge and experience in the IT field, including problem-solving skills that allow me to complete set tasks in the workplace. I believe that my confidence and drive for success will help me achieve my goals of becoming a Systems Architect. I aim to use my well-developed technical knowledge and great customer service skills to fill the vacancy at your company.



Overview

7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

IT Systems Engineer

4C Offshore
Lowestoft, Suffolk
11.2021 - Current
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Designed tailored disaster recovery solutions to maintain uptime.
  • Provided on-premises and remote support to customers and employees with hardware and software.
  • Assisted employees with resolving network problems at remote locations.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Configured and maintained Hypervisor Servers and Virtual Machines.
  • Maintained Microsoft 365 user accounts and assisted with the configurations.

IT Support Engineer

Anglian Internet
Norwich, Norfolk
06.2017 - 05.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to business systems technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Maintained Windows Servers with Active Directory.
  • Extensive experience with computer software including Office 365 to manage clients and their email requirements, troubleshooting Windows operating systems and updates.
  • Dealt with Group Policy and Windows Server Backups
  • Configured hardware and granted system permissions to new employees.
  • Documented support interactions for future reference.

IT Intern

3AAA Apprenticeships
Norwich, Norfolk
05.2016 - 05.2017
  • Assisted IT team members by crafting project research material for implementation.
  • Delivered assistance and support for team-based IT projects.
  • Researched new technologies to boost information security.
  • Monitored and logged daily server tasks and reports.
  • Learned basic Networking troubleshooting skills
  • Tested systems to identify root causes to problems and uncover bugs.

Education

GCSE -

Ormiston Denes Academy
Lowestoft, SFK
09.2011 - 07.2013

A Level -

East Norfolk Sixth Form College
Gorleston-on-Sea, NFK
09.2013 - 05.2015

Skills

Ability to work under pressure

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Software

Windows Servers

IBM Notes

Microsoft Office 365

Sage Accounting

Adobe Photoshop

ArcGIS Pro and Desktop

Windows Hypervisor

OKTA

Hobbies

I am a very friendly person who is very easy to get along with. I have several hobbies which include Basketball, Football, Films and Fashion.

I currently play Basketball and Football both where I have met a lot of friends. I studied Film in college so I am a bit of a film nerd, my favourite movie of all time is probably a Christopher Nolan movie or Fight Club. I am very keen on fashion and I have been following it since my teenage years. I love streetwear but I am also very into high end fashion, my favourite designer of all time is Martin Margiela. When I am not reading fashion magazines or participating in sports, I like to go out and meet friends whether it's at the pub or going out to restaurants.

Timeline

IT Systems Engineer

4C Offshore
11.2021 - Current

IT Support Engineer

Anglian Internet
06.2017 - 05.2021

IT Intern

3AAA Apprenticeships
05.2016 - 05.2017

A Level -

East Norfolk Sixth Form College
09.2013 - 05.2015

GCSE -

Ormiston Denes Academy
09.2011 - 07.2013
Ernest HodajIT Systems Engineer