Windows Servers
Ernest Hodaj
IT Systems Engineer
Lowestoft,Suffolk
Summary
I am a 26-year-old IT Systems Engineer with extensive experience driving network security and accessibility. Highly skilled with system configuration and virtualization using Hyper-V and Windows Systems. I am very passionate, hard-working, and eager to succeed in the IT industry which I have over 5 years experience in. I very am optimistic about my future challenges that will enhance an already positive career path. I have great knowledge and experience in the IT field, including problem-solving skills that allow me to complete set tasks in the workplace. I believe that my confidence and drive for success will help me achieve my goals of becoming a Systems Architect. I aim to use my well-developed technical knowledge and great customer service skills to fill the vacancy at your company.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IT Systems Engineer
4C Offshore
Lowestoft, Suffolk
11.2021 - Current
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Designed tailored disaster recovery solutions to maintain uptime.
- Provided on-premises and remote support to customers and employees with hardware and software.
- Assisted employees with resolving network problems at remote locations.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Configured and maintained Hypervisor Servers and Virtual Machines.
- Maintained Microsoft 365 user accounts and assisted with the configurations.
IT Support Engineer
Anglian Internet
Norwich, Norfolk
06.2017 - 05.2021
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to business systems technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained Windows Servers with Active Directory.
- Extensive experience with computer software including Office 365 to manage clients and their email requirements, troubleshooting Windows operating systems and updates.
- Dealt with Group Policy and Windows Server Backups
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
IT Intern
3AAA Apprenticeships
Norwich, Norfolk
05.2016 - 05.2017
- Assisted IT team members by crafting project research material for implementation.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Monitored and logged daily server tasks and reports.
- Learned basic Networking troubleshooting skills
- Tested systems to identify root causes to problems and uncover bugs.
Education
GCSE -
Ormiston Denes Academy
Lowestoft, SFK 09.2011 - 07.2013
A Level -
East Norfolk Sixth Form College
Gorleston-on-Sea, NFK 09.2013 - 05.2015
Skills
Ability to work under pressure
Efficient time management skills
Excellent interpersonal skills which are demonstrated in the ability to effectively serve customers and develop strong working relationships with staffHonesty and integrityAbility to motivate others as well as myselfWillingness to learn – Positive attitude to grow professionally, personally and technically
IT systems implementation
Quality Management Systems
Software
IBM Notes
Microsoft Office 365
Sage Accounting
Adobe Photoshop
ArcGIS Pro and Desktop
Windows Hypervisor
OKTA
Hobbies
I am a very friendly person who is very easy to get along with. I have several hobbies which include Basketball, Football, Films and Fashion.
I currently play Basketball and Football both where I have met a lot of friends. I studied Film in college so I am a bit of a film nerd, my favourite movie of all time is probably a Christopher Nolan movie or Fight Club. I am very keen on fashion and I have been following it since my teenage years. I love streetwear but I am also very into high end fashion, my favourite designer of all time is Martin Margiela. When I am not reading fashion magazines or participating in sports, I like to go out and meet friends whether it's at the pub or going out to restaurants.
Timeline
IT Systems Engineer
4C Offshore
11.2021 - Current
IT Support Engineer
Anglian Internet
06.2017 - 05.2021
IT Intern
3AAA Apprenticeships
05.2016 - 05.2017
A Level -
East Norfolk Sixth Form College
09.2013 - 05.2015
GCSE -
Ormiston Denes Academy
09.2011 - 07.2013