Ernest Hodaj
Lowestoft,Suffolk
Summary
A skilled Senior IT Associate with over 8 years of experience in the field, starting my journey in support and helpdesk roles. Over time, I have developed a strong passion for building and maintaining reliable IT infrastructure that help businesses run smoothly.
What sets me apart is my ability to combine technical knowledge with a people-first approach. I understand that IT is ultimately about enabling teams to work better - so whether I am improving system uptime, tightening security or supporting end users, I bring patience, communication and a solution driven mindset to every task.
I am always looking for a new challenge and I thrive in environments where I can learn, lead and contribute to a wider mission.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
IT Senior Associate
TGS
Lowestoft
2021.11 - 2025.07
- Ensuring reliability and efficiency of organizations IT infrastructure.
- Managing servers, networks, and systems to support operational needs while collaborating with teams to implement solutions, troubleshoot issues, maintain security and providing support to over 2000 users.
- Optimizing IT performance and aligning systems with organizational goals to enable seamless communication, efficient workflows, and overall business success.
- Carried out risk assessments minimizing potential hazards within the workplace environment.
- Achieved project objectives by creating and implementing strategic plans.
- Invested time in employee mentoring, boosting morale and performance rates.
IT Support Tech L3
Anglian Internet
Norwich
2017.05 - 2021.05
- Providing advanced technical support to over 100 business clients, managing devices, servers and Microsoft 365 environments.
- Supporting domestic customers, handling hardware tasks like SSD and RAM upgrades, as well as hardware troubleshooting and repairs.
- Resolving complex issues escalated from lower tiers, focusing on systems, networks, and applications, while collaborating with IT teams and vendors to ensure reliable IT infrastructure.
- Devised preventive maintenance schedules, reduced unexpected downtime incidents.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
Education
NVQ Professional Competence for IT and Telecoms Professionals (L4) - Information Technology
3aaa Apprenticeships
Norwich, Norfolk 2016.04 - 2018.04
BTEC ICT Level 3 - undefined
East Norfolk Sixth Form College
2013.09 - 2015.06
GCSE Maths -
Ormiston Denes Academy
2011.09 - 2013.07
GCSE English Language - undefined
Ormiston Denes Academy
2011.09 - 2013.07
A Level Media Studies - undefined
East Norfolk Sixth Form College
2013.09 - 2015.06
GCSE Film Studies - undefined
East Norfolk Sixth Form College
2013.09 - 2014.06
Skills
- Infrastructure
- Windows Server Administration (AD, DNS, DHCP, GPO)
- Networking
- Cloud Services (Google Cloud, AWS basics)
- Endpoint Management (Zoho, Avast RMM)
- Virtualization (Hyper-V / VMware)
- Backup & Disaster Recovery Solutions
- Microsoft 365 / Exchange Online / Azure AD
- Multitasking proficiency
Languages
English
Albanian
Italian
References
References available upon request.
Timeline
IT Senior Associate
TGS
2021.11 - 2025.07
IT Support Tech L3
Anglian Internet
2017.05 - 2021.05
NVQ Professional Competence for IT and Telecoms Professionals (L4) - Information Technology
3aaa Apprenticeships
2016.04 - 2018.04
BTEC ICT Level 3 - undefined
East Norfolk Sixth Form College
2013.09 - 2015.06
A Level Media Studies - undefined
East Norfolk Sixth Form College
2013.09 - 2015.06
GCSE Film Studies - undefined
East Norfolk Sixth Form College
2013.09 - 2014.06
GCSE Maths -
Ormiston Denes Academy
2011.09 - 2013.07
GCSE English Language - undefined
Ormiston Denes Academy
2011.09 - 2013.07