Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Ernest Hodaj

Lowestoft,Suffolk

Summary

A skilled Senior IT Associate with over 8 years of experience in the field, starting my journey in support and helpdesk roles. Over time, I have developed a strong passion for building and maintaining reliable IT infrastructure that help businesses run smoothly.


What sets me apart is my ability to combine technical knowledge with a people-first approach. I understand that IT is ultimately about enabling teams to work better - so whether I am improving system uptime, tightening security or supporting end users, I bring patience, communication and a solution driven mindset to every task.


I am always looking for a new challenge and I thrive in environments where I can learn, lead and contribute to a wider mission.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work history

IT Senior Associate

TGS
Lowestoft
11.2021 - 07.2025
  • Ensuring reliability and efficiency of organizations IT infrastructure.
  • Managing servers, networks, and systems to support operational needs while collaborating with teams to implement solutions, troubleshoot issues, maintain security and providing support to over 2000 users.
  • Optimizing IT performance and aligning systems with organizational goals to enable seamless communication, efficient workflows, and overall business success.
  • Carried out risk assessments minimizing potential hazards within the workplace environment.
  • Achieved project objectives by creating and implementing strategic plans.
  • Invested time in employee mentoring, boosting morale and performance rates.

IT Support Tech L3

Anglian Internet
Norwich
05.2017 - 05.2021
  • Providing advanced technical support to over 100 business clients, managing devices, servers and Microsoft 365 environments.
  • Supporting domestic customers, handling hardware tasks like SSD and RAM upgrades, as well as hardware troubleshooting and repairs.
  • Resolving complex issues escalated from lower tiers, focusing on systems, networks, and applications, while collaborating with IT teams and vendors to ensure reliable IT infrastructure.
  • Devised preventive maintenance schedules, reduced unexpected downtime incidents.
  • Trained non-technical staff members, simplified their interaction with tech tools and devices.

Education

NVQ Professional Competence for IT and Telecoms Professionals (L4) - Information Technology

3aaa Apprenticeships
Norwich, Norfolk
04.2016 - 04.2018

BTEC ICT Level 3 - undefined

East Norfolk Sixth Form College
09.2013 - 06.2015

GCSE Maths -

Ormiston Denes Academy
09.2011 - 07.2013

GCSE English Language - undefined

Ormiston Denes Academy
09.2011 - 07.2013

A Level Media Studies - undefined

East Norfolk Sixth Form College
09.2013 - 06.2015

GCSE Film Studies - undefined

East Norfolk Sixth Form College
09.2013 - 06.2014

Skills

  • Infrastructure
  • Windows Server Administration (AD, DNS, DHCP, GPO)
  • Networking
  • Cloud Services (Google Cloud, AWS basics)
  • Endpoint Management (Zoho, Avast RMM)
  • Virtualization (Hyper-V / VMware)
  • Backup & Disaster Recovery Solutions
  • Microsoft 365 / Exchange Online / Azure AD
  • Multitasking proficiency

Languages

English
Albanian
Italian

References

References available upon request.

Timeline

IT Senior Associate

TGS
11.2021 - 07.2025

IT Support Tech L3

Anglian Internet
05.2017 - 05.2021

NVQ Professional Competence for IT and Telecoms Professionals (L4) - Information Technology

3aaa Apprenticeships
04.2016 - 04.2018

BTEC ICT Level 3 - undefined

East Norfolk Sixth Form College
09.2013 - 06.2015

A Level Media Studies - undefined

East Norfolk Sixth Form College
09.2013 - 06.2015

GCSE Film Studies - undefined

East Norfolk Sixth Form College
09.2013 - 06.2014

GCSE Maths -

Ormiston Denes Academy
09.2011 - 07.2013

GCSE English Language - undefined

Ormiston Denes Academy
09.2011 - 07.2013
Ernest Hodaj