Erkan Aytogan
London,UK
Summary
Experienced in system administration and user support, with a strong background in Linux operating systems, troubleshooting, and PC support. Proficient in hardware and software diagnostics, computer repair, and maintenance. Skilled in help desk operations, Microsoft Office applications including Word, Excel, and PowerPoint. Adept at handling POS systems and cash transactions with a focus on customer service and rapport building. Expertise in food safety regulations and tea brewing precision. Committed to delivering tailored solutions and accepting responsibility for tasks undertaken.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Barista
CH&CO
London
04.2022 - 03.2025
- Craft and serve a variety of high-quality beverages, ensuring consistency and customer satisfaction
- Demonstrate expertise in espresso preparation, latte art, and beverage customization to meet diverse customer preferences
- Maintain a clean and organized workspace, adhere to food safety standards, and contribute to a positive team environment
Barista
ELN LONDON
West London
11.2018 - 01.2022
- Provided exceptional customer service while efficiently preparing and serving beverages in a fast-paced café environment
- Collaborated with team members to ensure smooth operations and timely service during peak hours
- Assisted with inventory management, restocking supplies, and maintaining cleanliness to uphold company standards
Computer Technician
EA IT CONSULTANCY
London
10.2015 - 01.2022
- Diagnosed and resolved hardware and software issues for clients, ensuring minimal downtime and optimal system performance
- Implemented IT solutions tailored to clients' needs, including network setup, software installation, and security enhancements
- Demonstrated strong problem-solving skills and attention to detail in troubleshooting complex technical issues
Customer Service Agent
Sahibinden.com
Istanbul
09.2011 - 11.2014
- Delivered prompt and efficient customer support via phone, email, and chat channels, resolving inquiries and concerns in a timely manner
- Built rapport with customers to understand their needs and provide personalized solutions, contributing to high levels of customer satisfaction
- Assisted in the development of customer service processes and procedures to improve efficiency and service quality
Customer service representative
sahibinden.com
istanbul, istanbul
09.2011 - 11.2014
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
- Assisted customers in making informed decisions by providing detailed product information.
Call Centre Operator
Speak
Istanbul
06.2009 - 09.2009
- Handled inbound customer calls, providing information, troubleshooting issues, and resolving inquiries effectively
- Demonstrated excellent communication skills and maintained a professional and courteous demeanor in high-pressure situations
- Collaborated with team members to meet service level targets and improve overall customer satisfaction
Customer Service Assistant
Turkcell
Istanbul
03.2008 - 06.2009
- Assisted customers with inquiries, product information, and account services in a busy retail environment
- Processed transactions accurately and efficiently, including cash handling and POS operations
- Played a key role in promoting customer loyalty through personalized assistance and proactive problem-solving
Education
GCSE - Human Resources
Anadolu University
09.2012 - 08.2014
Diploma of Higher Education - Public Relations
High school in Computer
Istanbul, TR 09.2002 - 06.2005
Skills
- Linux operating systems
- System administration
- Troubleshooting
- PC support
- Desktop support
- Hardware diagnostics
- Software diagnostics
- Computer repair
- Maintenance
- Help desk operations
- User support
- Microsoft Office
- Word
- Excel
- PowerPoint
- POS systems
- Cash handling
- Customer service
- Rapport building
- Tailored solutions
- Cashiering
- Recipe following precision
- Food safety regulations
- Responsibility acceptance
- Tea brewing expertise
Certification
- English Time Present, St. Giles Language School
- Certificate in English Language Proficiency, St. Giles Language School
- XML Certification Program
Custom
Currently authorized to work in the UK.
Languages
English
Intermediate
Turkish
Native
Timeline
Barista
CH&CO
04.2022 - 03.2025
Barista
ELN LONDON
11.2018 - 01.2022
Computer Technician
EA IT CONSULTANCY
10.2015 - 01.2022
GCSE - Human Resources
Anadolu University
09.2012 - 08.2014
Customer service representative
sahibinden.com
09.2011 - 11.2014
Customer Service Agent
Sahibinden.com
09.2011 - 11.2014
Call Centre Operator
Speak
06.2009 - 09.2009
Customer Service Assistant
Turkcell
03.2008 - 06.2009
Diploma of Higher Education - Public Relations
High school in Computer
09.2002 - 06.2005
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