Erjon Biba
Cambridge,Cambridgeshire
Summary
Highly skilled professional with expertise in retail software proficiency, strategic planning, and sales techniques understanding. Demonstrates exceptional problem-solving abilities and communication skills, ensuring quality control and food safety standards are met. Proven track record in sales target achievement through ethical sales techniques. Bilingual with proficiency in Microsoft Excel and adept at information systems utilisation.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Optical consultant
Boots Opticians
Cambridge, Cambridgeshire
03.2023 - 01.2025
- Conducted daily maintenance tasks on optical equipment, promoting optimal functionality.
- Delivered excellent product demonstrations that led to increased sales.
- Assisted clients to choose suitable eyewear for enhanced vision and style.
- Achieved successful dispensing with precise measurements and adjustments of glasses.
- Carried out repairs and adjustments on frames, ensuring customer satisfaction.
- Provided education on proper contact lens care, encouraging healthy eye habits.
- Managed appointments system effectively, minimising waiting times for customers.
- Liaised effectively with optometrists for seamless patient care.
- Maintained up-to-date knowledge of latest industry trends and products through continuous professional development.
- Kept accurate patient records which streamlined future appointments.
- Processed orders efficiently to ensure timely delivery of spectacles and contact lenses.
Warehouse worker
Macro Art
Abbotsley, Cambridgeshire
04.2021 - 08.2021
- Operated pallet jacks safely, preventing workplace accidents.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Assembled products efficiently, facilitating timely order fulfilment.
- Packed orders accurately to prevent damages during transit.
- Managed inventory control for seamless supply chain management.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Machine operator- Food Production
Pilgrim Foods
Linton, Cambridgeshire
08.2020 - 03.2021
- Conducted quality control checks, maintaining high product standards.
- Loaded raw materials onto machines, facilitating continuous production.
- Collaborated with team members to meet production deadlines.
- Adjusted machine settings to optimise performance.
- Improved efficiency with routine machine checks and adjustments.
- Improved longevity of food production equipment by performing preventative and general maintenance.
- Maintained safety standards in food production by executing routine checks.
- Optimised food production processes, minimising waste and maximising efficiency.
Dispatcher
CamCab Taxis
Cambridge, Cambridgeshire
02.2020 - 07.2020
- Monitored driver whereabouts using GPS tracking systems for accurate updates.Handled high volumes of inbound calls
- Handled high volumes of inbound calls calmly under pressure.
- Operated radios and other communication equipment proficiently.
- Utilised software tools for effective resource allocation and management.
- Advised crew and field units regarding traffic and weather conditions to minimise delays.
- Maintained clean and accurate records of transport activities.
Sales assistant
Tesco Mobile
Milton, Cambridgeshire
07.2015 - 07.2017
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Utilised excellent communication skills to provide detailed product information.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
Customer Assistant
Tesco PLC.
Milton, Cambridgeshire
05.2012 - 07.2015
- Initially started as customer assistant, working part time during the final year of secondary school, requesting a transfer to full time upon completion.
- Once full time I had moved to various roles including; Stock Control, Warehouse assistant, Counters assistant.
- Improved stock control systems by diligently conducting inventory audits.
- Regularly updated inventory records, maintaining accuracy throughout the entire supply chain process.
- Managed inventory control for seamless supply chain management.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Organised warehouse layout for optimised space utilisation.
- Kept warehouse clean, ensuring a safe working environment.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Education
GCSEs -
Chesterton Community College
Cambridge, Cambridgeshire 09.2007 - 07.2012
NVQ Level 1 - Accounting
Cambridge Regional College
Cambridge 09.2017 - 07.2018
Skills
- Calm under pressure
- Time optimisation
- Retail software proficiency
- Problem-solving
- Communication skills
- Strategic planning
- Information systems utilisation
- Quality control check
- Food safety trained
- Sales techniques understanding
- Ethical sales techniques
- Sales target achievement
- Bilingual or multilingual
- Proficient in Microsoft Excel
- Experience in using
Languages
Albanian
Fluent
English
Fluent
Affiliations
- Mountain Biking, Trails
- Hiking
- Computer building and repair
Timeline
Optical consultant
Boots Opticians
03.2023 - 01.2025
Warehouse worker
Macro Art
04.2021 - 08.2021
Machine operator- Food Production
Pilgrim Foods
08.2020 - 03.2021
Dispatcher
CamCab Taxis
02.2020 - 07.2020
NVQ Level 1 - Accounting
Cambridge Regional College
09.2017 - 07.2018
Sales assistant
Tesco Mobile
07.2015 - 07.2017
Customer Assistant
Tesco PLC.
05.2012 - 07.2015
GCSEs -
Chesterton Community College
09.2007 - 07.2012
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