Eriton Melo de Santana

As a room controller and guest experience associate, my duties are:

• To allocate guests to designed rooms.
• Control availability not to overbook by closing sales on website.
• Detect fraudulent bookings and release them from inventory.
• Be in contact with guest to accommodate their needs during upcoming stay. Liase with other departments to guarantee rooms are in condition and ready for guest's arrivals.
• Be at front desk to check in and check out guests and ensure their satisfaction.

Customer service for clients who needed assistance on roads. I was responsible for managing over 60 calls daily, identifying the issues, getting in touch with partners and sending immediate solution.

As a team manager at Telus I was responsible for taking care of a team´s need and being an intermediator between company and client´s expectations and operation employees. It was my responsibility to incite better outcomes and deliver outstanding results.

At Microcamp, I was responsible for coordinating 180 schools in Brazil. Using skills such as creative thinkg and problem solving, I was able to handle everyday´s challenges, think outside the box and anticipate upcoming obstacles.